Category Archives: Technology

Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre

EnghousePRESS RELEASE: Enghouse Interactive, developer of a comprehensive portfolio of unified communications and contact center solutions, announces the release of version 9.0 of its flagship Enghouse Contact Center: Enterprise product or CCE (formerly Syntellect CIM). CCE is a highly scalable multi-channel contact center solution for mid and large size enterprises and can be deployed on premise or in private and hybrid Cloud configurations. Continue reading Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre

Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services

PRESS RELEASE: Cisco announced today that Bright House Networks, the sixth-largest owner and operator of cable systems in the United States, has deployed the Cisco® Network Convergence System (NCS), a network fabric family designed to serve as the foundation of a massively scalable, smarter and more adaptable Internet. Continue reading Bright House Networks Deploys Cisco Network Convergence System to Offer Cloud-Based Business and Residential Services

Intermedia appoints new UK sales director

PRESS RELEASE: Intermedia, the world’s largest one-stop shop for cloud IT services and business applications, including hosted Microsoft Exchange, archiving and backup, collaboration and file management, has appointed Aidan Simister as its new UK director of sales following the company’s recently announced growth strategy and the acquisition of SaaSID. Continue reading Intermedia appoints new UK sales director

NEC Australia transforms contact centres into the cloud

PRESS RELEASE: NEC Australia, a leading technology solutions and services provider, today begins transforming the enterprise contact centre with Australian-hosted subscription-based Cloud Contact Centre solutions that enables agile customer service, unifies multiple contact centres and improves control over costs. Continue reading NEC Australia transforms contact centres into the cloud

Managed Care Health Plan Implementing Verint Workforce Management Solution for Back-Office and Contact Center Operations

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that a managed care health plan provider is implementing itsImpact 360® Workforce Management™ (WFM) in a number of its back-office and contact center operations[1]. The software—which includes advanced solutions for staff forecasting and scheduling, scorecards and strategic desktop and process analytics—will help the organization plan, forecast demand and build more accurate staffing models to effectively manage resources and workflow, reduce costs and increase productivity. Continue reading Managed Care Health Plan Implementing Verint Workforce Management Solution for Back-Office and Contact Center Operations