Category Archives: Partnerships

3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach

3Cinteractive (3C), the leading provider of Rich Communication Services (RCS) for mobile marketing, announced an extended partnership with Interop Technologies™ to expand the reach of RCS campaigns for 3C’s enterprise customers into even more RCS-enabled operator networks through Interop’s industry-leading RCS Business Messaging Platform. Continue reading 3Cinteractive and Interop Technologies Partner to Expand RCS Ecosystem Reach

J.D. Power and ClickFox Create Alliance

Expanding its industry-leading customer experience solutions, J.D. Power today announced a unique global alliance with ClickFox that combines J.D. Power’s world-leading consumer research, data analytics and customer experience advisory capabilities with ClickFox’s industry-leading customer journey analytics platform which analyzes billions of cross-channel journey interactions at the world’s largest financial services, energy, retail, healthcare and insurance companies. Continue reading J.D. Power and ClickFox Create Alliance

AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions

AGC Networks, a global technology solutions integrator, and RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, have partnered to bring cloud communications solutions to enterprises around the world. Continue reading AGC Networks Partners With RingCentral to Address Global Enterprise Demand for Cloud Communications Solutions

Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform

Sitel Group, a leading global customer experience management provider that delivers more than 2.5 million experiences every day, announced a partnership with NICE inContact. The combination of Sitel Group’s deep CX expertise and industry leading NICE inContact CXone cloud customer experience platform delivers an agile, efficient and scalable customer engagement solution. Continue reading Sitel Group Partners with NICE inContact for Premier Omnichannel Cloud Platform

Pegasystems and KPMG Form Strategic Alliance to Help Government Agencies Improve Citizen and Employee Experiences

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced a strategic alliance with KPMG LLP, the U.S. audit, tax and advisory firm. This alliance offers government agencies a path toward digital transformation that can automate manual processes, and help improve efficiency, reduce costs, and improve collaboration and the citizen experience. Continue reading Pegasystems and KPMG Form Strategic Alliance to Help Government Agencies Improve Citizen and Employee Experiences

CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact centre engagement analytics with those of Medallia’s feedback solutions to provide comprehensive Voice of the Customer (VOC) insight within a cloud-based integrated offering. Continue reading CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback

VideoCentric Partners with 8×8 to Expand Cloud Communications and Contact Centre Offerings in the UK SMB and Enterprise Market

VideoCentric, the UK’s leading integrator of Video Collaboration solutions and professional services, and 8×8, a leading provider of cloud phone, meeting, collaboration and contact centre solutions, have announced a partnership that will provide enterprise-grade cloud communications and voice collaboration solutions to UK SMB and Enterprise companies. Continue reading VideoCentric Partners with 8×8 to Expand Cloud Communications and Contact Centre Offerings in the UK SMB and Enterprise Market

Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service

Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement. Continue reading Bright Pattern Announces Partnership with Waterfield Technologies to Help Contact Centres Increase Efficiency and Provide Superior Customer Service