Category Archives: Partnerships

Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, announced a new global reseller channel for Genesys PureCloud™ to meet growing international customer demand. The program is designed to give new revenue opportunities within the cloud market to leading multinational and national telecommunications carriers, while enabling Genesys to expand the global footprint for its leading cloud customer engagement solution. Continue reading Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions

Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey

Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey

TeleWare & Pennine team up to provide compliant recording offering to the channel

TeleWare, the leading communication technology business, and Pennine, the business communications specialist, have announced a partnership designed to offer TeleWare’s innovative call recording technology to even more customers in the run up to the regulation-filled 2018. Continue reading TeleWare & Pennine team up to provide compliant recording offering to the channel