NICE announced a strategic partnership with NTT DATA Germany a leading Business-and IT-solution provider. The aim of the partnership is to jointly provide a broad portfolio of customer experience solutions to clients in Germany, Austria and Switzerland, based on the combined strengths of both partners. Continue reading NTT DATA Germany and NICE Forge Strategic Partnership →

Atos, a global leader in digital transformation and Colt Technology Services have announced a partnership which will see Colt deliver – Contact Centre as a Service (CCaaS) – an omnichannel support offering for enterprises that combines Colt’s cloud-enabled telephony proposition with its global network reach and Atos’ ‘Cloud Contact Center powered by CXone’ offering. Continue reading Atos and Colt announce partnership to deliver a best-in-class Contact Centre as a Service solution →

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its partnership with NICE inContact, further enhancing the user experience for global contact centres through CXone, NICE inContact’s world-class contact centre platform. Continue reading Fuze Expands NICE inContact Partnership to Enhance Contact Centre Offerings →

Westcon, the international technology distributor, and Lifesize, a global innovator of immersive enterprise communication solutions, have expanded their ASEAN distribution partnership to address the fast-growing cloud contact centre market across the region. Continue reading Westcon and Lifesize Extend ASEAN Partnership to Target Cloud Contact Centre →

Dynamic Yield, the Experience Optimization Platform, and e-Spirit, maker of the industry-leading FirstSpirit DXP (digital experience platform) and hybrid headless CMS, announced an expansion of their strategic partnership that will allow brands greater access to the creation of personalized digital experiences at scale. Continue reading Dynamic Yield and e-Spirit Expand Partnership for Fast and Easy Delivery of Personalized Digital Experiences →

Verint® announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions. Continue reading Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Organizations Worldwide →