Category Archives: Partnerships

Centile Telecom Applications and snom join forces to offer Unified Communications services

snom technology AG, leading developer and manufacturer of IP handsets and Centile Telecom Applications, the leading European Unified Communications platform developer, today announced their partnership to deliver business-class Unified Communications services to operators and services providers in the UK. Continue reading Centile Telecom Applications and snom join forces to offer Unified Communications services

Cyara Announces BrightContact As Its First Expert Partner in Central Europe

Cyara announced that it has launched its Expert Partner Program worldwide, naming BrightContact as its first expert partner in Europe. Cyara works with expert partners in the design and delivery of contact centre implementations enabling organizations to deliver precisely the customer experience they have designed. Cyara has recruited a number of partners worldwide, but BrightContact is the first European partner to incorporate Cyara’s comprehensive, automated contact centre testing software into its unique Customer Experience Innovation Lifecycle. Continue reading Cyara Announces BrightContact As Its First Expert Partner in Central Europe

Aspect Software and Call Design announce UK channel partner agreement

aspect-logo-std-full-RGBLeading customer contact specialist, Aspect Software, has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s largest global partner for workforce optimisation. Call Design’s extensive expertise in workforce and back office optimisation will extend and enhance Aspect’s ability to deliver improved returns for customers in the UK. Continue reading Aspect Software and Call Design announce UK channel partner agreement

Sabio adds innovative agent desktop integration solutions to its contact centre technology portfolio

KANA LogoSabio, the customer contact technology specialist, has strengthened its portfolio of best practice customer contact centre technology solutions with the addition of innovative agent desktop, integration and web experience solutions from KANA Software. Continue reading Sabio adds innovative agent desktop integration solutions to its contact centre technology portfolio

Promero Announces New Speech Analytics On Demand Program with CallMiner

Promero, Inc., a leading reseller and hosting provider of call center software announced a new Speech Analytics On Demand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s hosted speech analytics solution that is affordable, scalable and easy to implement. Continue reading Promero Announces New Speech Analytics On Demand Program with CallMiner