Ada, the market leader in Automated Customer Experience (ACX), announced deeper integrations with Salesforce to help organisations benefit from an automation-first digital strategy that makes it easy to create personalised customer experiences at scale. Continue reading Ada Deepens Integrations with Salesforce to Deliver Scalable Automation-First Customer Experience →

Medallia, announced Medallia Total Healthcare Experience, powered by Ipsos, a new solution for healthcare systems combining Medallia Experience Cloud with Ipsos’ ability to administer most Consumer Assessment of Healthcare Providers and Systems – a set of surveys that ask patients to report on their health care experiences – (CAHPS) surveys including HCAHPS. Continue reading Medallia and Ipsos Give Healthcare Providers HCAHPS Solution →

CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, announced a partnership with Intradiem, the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Continue reading CallMiner and Intradiem Announce Partnership to Take Action on Behavioural Insight in Contact Centres →

Alcatel-Lucent Enterprise, a leading provider of communications, networking and cloud solutions and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions, announced that they have entered into a strategic partnership to introduce a new co-branded cloud solution – Rainbow Office powered by RingCentral – making it unique and exclusive for Alcatel-Lucent Enterprise. Continue reading Alcatel-Lucent Enterprise and RingCentral enter into a strategic partnership →

A newly announced partnership between leading customer experience solutions provider Geomant, and Zagreb-based business process and technology outsourcing (BPTO) company M+ Group, has resulted in the creation of Geomant Global. Continue reading Geomant announces strategic partnership with Zagreb-based BPTO specialist M+ Group →