13th July 2020: Verizon customers in search of support may soon find a more natural and streamlined digital experience, thanks to a new collaboration with Google Cloud. What they won’t see behind this experience is the conversational artificial intelligence (AI) that can help customer care agents respond to customer queries, as well as assist consumers directly. Continue reading Verizon powers intuitive customer experiences with Google Cloud
Category Archives: Partnerships
Vonage Partners with Conversational AI Platform EBO.ai to Enable Intelligent Customer Support for Businesses
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced its partnership with AI communications leader, EBO.ai to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform. Continue reading Vonage Partners with Conversational AI Platform EBO.ai to Enable Intelligent Customer Support for Businesses
Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey
Medallia announced an integration between Medallia Experience Cloud and Adobe Experience Platform (AEP) that gives brands comprehensive insights into the complete customer journey to deliver highly personalised real-time experiences that increase purchase frequency. Continue reading Medallia Partners with Adobe to Deliver Complete View of End-to-End Customer Experience Journey
Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration
Qualtrics, the leader in customer experience and creator of the experience management category announced enhancements to their Voxpopme integration, empowering customers to easily capture video feedback that directly integrates into the Qualtrics XM Platform™. Continue reading Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration
Nuvias announces Zoom partnership in Europe
Nuvias UC, the Unified Communications Practice of the Nuvias Group, a leading, high-value, solutions-led EMEA Distributor, announces its European partnership with Zoom Video Communications and its appointment to Master Agent for Zoom. Continue reading Nuvias announces Zoom partnership in Europe
PCI Pal® Progresses Partnership with Leading Cloud Contact Centre Provider Talkdesk
PCI Pal, the global provider of secure payment solutions announced the progression of the partnership with Talkdesk®, the award-winning cloud contact center for innovative enterprises. Continue reading PCI Pal® Progresses Partnership with Leading Cloud Contact Centre Provider Talkdesk