Category Archives: Partnerships

Aspect Software and Call Design announce UK channel partner agreement

aspect-logo-std-full-RGBLeading customer contact specialist, Aspect Software, has announced a UK channel partnership agreement with Australian firm Call Design, Aspect’s largest global partner for workforce optimisation. Call Design’s extensive expertise in workforce and back office optimisation will extend and enhance Aspect’s ability to deliver improved returns for customers in the UK. Continue reading Aspect Software and Call Design announce UK channel partner agreement

Sabio adds innovative agent desktop integration solutions to its contact centre technology portfolio

KANA LogoSabio, the customer contact technology specialist, has strengthened its portfolio of best practice customer contact centre technology solutions with the addition of innovative agent desktop, integration and web experience solutions from KANA Software. Continue reading Sabio adds innovative agent desktop integration solutions to its contact centre technology portfolio

Promero Announces New Speech Analytics On Demand Program with CallMiner

Promero, Inc., a leading reseller and hosting provider of call center software announced a new Speech Analytics On Demand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s hosted speech analytics solution that is affordable, scalable and easy to implement. Continue reading Promero Announces New Speech Analytics On Demand Program with CallMiner

8×8 partner with Zendesk to Deliver Out-of-the-Box Customer Service Contact Center Solution

8×8, Inc., a provider of cloud-based unified communications, contact center and collaboration solutions announced it has partnered with Zendesk, the leading cloud-based customer service platform used by more than 40,000 customers, to develop a bundled cloud contact center solution. The solution tightly weaves the functionality of both applications to improve the responsiveness, efficiency and management of contact centers.  Continue reading 8×8 partner with Zendesk to Deliver Out-of-the-Box Customer Service Contact Center Solution

3CLogic Announces Technology Partnership with Interplay Analytics

3CLogic, the only contact center solution on the Amazon Web Services (AWS) cloud, announces its channel partnership with Interplay Analytics, the market-leading consulting firm that helps organizations improve contact center performance and customer service. The new partnership, called Interplay3c, gives organizations, of all sizes, the benefits of being on the AWS cloud; inbound, outbound, and blended contact center solutions along with Interplay Analytics’ contact center consulting and research services.  Continue reading 3CLogic Announces Technology Partnership with Interplay Analytics