Enghouse Interactive has signed customer experience specialist, converse360 as a member of its EMEA partner programme. converse360 creates and develops software that enables businesses to intelligently automate interactions with their customers. Continue reading Enghouse Interactive Signs Partnership Agreement with converse360 →

3CLogic announced its latest partnership with Observe.AI, a speech analytics platform designed to accelerate and improve the analysis of recorded customer calls and interactions. Continue reading 3CLogic Announces Integrated Speech Analytics and Voice AI with Observe.AI Partnership →

Fonolo, the cloud-based call-back solution pioneer, announced that it has partnered with one of the United Kingdom’s top contact centre resellers to bring its innovative call-back solutions to companies across the UK. Continue reading Fonolo and Conn3ct Partner →

Vonage, a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Continue reading Vonage Launches Integration with ServiceNow →

8×8 announced a partnership with Jabra to expand equipment offerings to include the Jabra BIZ, Engage, Evolve and UC VOICE mono and stereo headsets. The additional support for these headsets ensures companies can continue to use their preferred audio solutions with 8×8 cloud communications, video collaboration and contact centre solutions. Continue reading 8×8 and Jabra partner to expand work from anywhere capabilities →

Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced a new partnership with Cambridge-based Omni-Channel Payments Provider, Cashflows. The partnership will leverage the knowledge and technology of both companies to enable safer card payments and help reduce the number of declined transactions for merchants. Continue reading Encoded partners with Cashflows →