Category Archives: Uncategorized

Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row

For the second year in a row, Liberty Seguros has received, in collaboration with Atento, the ‘Best Customer Experience in the Insurance Sector’ award at the Platinum Contact Center Awards Ceremony in Spain. The award recognized the strategy developed by the Company to generate value through its customer service centre. Continue reading Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row

Talkdesk Announces Integration of Enterprise Contact Centre Platform with ServiceNow

Talkdesk, the enterprise contact centre platform, announced Talkdesk Enterprise for ServiceNow. The deep integration between the Talkdesk Enterprise Contact Center Platform and ServiceNow improves agent efficiency and customer experience by enabling voice and ServiceNow interactions, simultaneously. Continue reading Talkdesk Announces Integration of Enterprise Contact Centre Platform with ServiceNow

Orange Belgium and Orange Polska partner with Salesforce and Vlocity to strengthen their Digital Transformation

Orange Belgium and Orange Polska announced that they signed an agreement with Salesforce, the global leader in CRM, and Vlocity, a leading industry cloud company. Salesforce and Vlocity will help Orange achieve business agility faster and reduce time to market by leveraging cloud-based solutions across Orange`s digital and assisted channels. Continue reading Orange Belgium and Orange Polska partner with Salesforce and Vlocity to strengthen their Digital Transformation

Aston Villa Football Club Announce Innovative New Billy Bot

Aston Villa Football Club is proud to announce the launch of Billy Bot, an innovative new chatbot, which will be organically developed through user feedback. The face of football is changing. As the sport undergoes a digital revolution, fans expect constant interaction with their club. AVFC thrives on providing multiple touchpoints for its supporters, constantly innovating and creating inventive ways to open dialogue with them. Continue reading Aston Villa Football Club Announce Innovative New Billy Bot

BroadSoft Survey Reveals 74 Percent of Enterprises Plan To Implement Cloud Communications In Next Two Years

A survey by BroadSoft, now a part of Cisco, and a global market leader in cloud calling, meeting, messaging and contact centre software as a service (SaaS), has found that 74% of businesses are planning to adopt cloud UC in the next 24 months. Continue reading BroadSoft Survey Reveals 74 Percent of Enterprises Plan To Implement Cloud Communications In Next Two Years

Coveo Drives Relevance at Scale with 200% Growth in Partner Ecosystem

Harnessing digital capabilities has become as important a strategic initiative as generating sales. According to the Gartner 2017 CEO Survey, it was reported that digital capabilities rank as highly in business investment as sales in 2017/18 for CEOs. Both Digital Capabilities and Sales were targeted for increased investment by an overwhelming 66% of CEOs surveyed. Continue reading Coveo Drives Relevance at Scale with 200% Growth in Partner Ecosystem