Category Archives: Uncategorized

Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions

Concentrix, a leading business services company, announced today significant enhancements to its Conversational platform with the release of Intelligent Virtual Assistant (IVA) 12.0. Users can now interact in a conversational manner without being limited to a fixed set of automated system responses. This delivers a faster, easier, and more efficient interaction across multiple channels, such as chat or messaging environments. Continue reading Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions

Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row

For the second year in a row, Liberty Seguros has received, in collaboration with Atento, the ‘Best Customer Experience in the Insurance Sector’ award at the Platinum Contact Center Awards Ceremony in Spain. The award recognized the strategy developed by the Company to generate value through its customer service centre. Continue reading Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row

Talkdesk Announces Integration of Enterprise Contact Centre Platform with ServiceNow

Talkdesk, the enterprise contact centre platform, announced Talkdesk Enterprise for ServiceNow. The deep integration between the Talkdesk Enterprise Contact Center Platform and ServiceNow improves agent efficiency and customer experience by enabling voice and ServiceNow interactions, simultaneously. Continue reading Talkdesk Announces Integration of Enterprise Contact Centre Platform with ServiceNow

Orange Belgium and Orange Polska partner with Salesforce and Vlocity to strengthen their Digital Transformation

Orange Belgium and Orange Polska announced that they signed an agreement with Salesforce, the global leader in CRM, and Vlocity, a leading industry cloud company. Salesforce and Vlocity will help Orange achieve business agility faster and reduce time to market by leveraging cloud-based solutions across Orange`s digital and assisted channels. Continue reading Orange Belgium and Orange Polska partner with Salesforce and Vlocity to strengthen their Digital Transformation

Aston Villa Football Club Announce Innovative New Billy Bot

Aston Villa Football Club is proud to announce the launch of Billy Bot, an innovative new chatbot, which will be organically developed through user feedback. The face of football is changing. As the sport undergoes a digital revolution, fans expect constant interaction with their club. AVFC thrives on providing multiple touchpoints for its supporters, constantly innovating and creating inventive ways to open dialogue with them. Continue reading Aston Villa Football Club Announce Innovative New Billy Bot