Category Archives: Uncategorized

CCW 2014 in Berlin: InVision Introduces New Cloud Products for Efficient Workforce Management

At this year’s European contact centre trade show CCW in Berlin, InVision will present several new innovations for the injixo and The Call Center School brands. As well as a number of new German e-learning courses for call centre agents, the workforce management specialist will premiere three new products of the injixo cloud platform: injixo Forecast, injixo Act and injixo Me.  Continue reading CCW 2014 in Berlin: InVision Introduces New Cloud Products for Efficient Workforce Management

CX Company partners with Randstad to create omni-channel customer engagement business

The customer engagement and self-service business, CX Company, has partnered with the global recruitment and HR services business, Randstad, to create Randstad Customer Intelligence (RCI). The new business has opened its first customer engagement centre in Amsterdam, the Netherlands, with fifty multi-lingual staff supporting social media management and live-agent customer service for a major international client. Its ambition is to be a dominant player in the global omni-channel engagement business.  Continue reading CX Company partners with Randstad to create omni-channel customer engagement business

Proactive care from payday providers is crucial to halt spiraling UK housing debt, says Aspect

Research by housing and homelessness charity, Shelter, shows a marked increase in the number of people using payday loans to meet rising housing costs. Despite a statement from payday loan firms urging people to get help for money problems, more needs to be done to prevent customer short term debt snowballing out of control. With calls to the charity regarding difficulties meeting rent or mortgage payments up a third last year, and short-term loan providers increasingly seen as a solution to this, greater responsibility needs to be taken in this area.  Continue reading Proactive care from payday providers is crucial to halt spiraling UK housing debt, says Aspect