Category Archives: Uncategorized

Clockwork Solutions Provides Predictive Big Data Insights on Asset Performance with Jaspersoft

Jaspersoft, the Intelligence Inside applications and business processes announced that Clockwork Solutions LLC, a global leader in predictive analytics solutions for Enterprise Asset Management (EAM), has successfully deployed Jaspersoft as the reporting engine for its solution. Clockwork Solutions is now able to provide key insights on tens of terabytes of asset data.  Continue reading Clockwork Solutions Provides Predictive Big Data Insights on Asset Performance with Jaspersoft

14 tips for 2014 to make web chat work

2014 will be the year that we see web chat really starting to take hold in the contact centre – and not just for the younger generation. Here, Richard McCrossan, Strategic Business Director for Digital Channels at Genesys, gives 14 top tips to implement a successful web chat policy. These tips were compiled from a webinar hosted by Genesys where 256 attendees discussed the value of web chat and the ways to make it work.  Continue reading 14 tips for 2014 to make web chat work