Category Archives: Whitepaper

Deploying Robotic Process Automation in Contact Centers Improves Customer Engagement and Business Workflows

The contact center has gone through myriad shifts in focus over its tenure. In the early days of customer service, the call center – later dubbed contact center – was viewed as a cost center and not the customer engagement hub that it has developed into today. Initially, the key focal point for businesses was increasing operational efficiencies. Continue reading Deploying Robotic Process Automation in Contact Centers Improves Customer Engagement and Business Workflows

Are Your Agents Ready For The Omnichannel World? – Altitude Reports on the Six Skills of Omnichannel Contact Center Agents

PRESS RELEASE: There is a continued, but dramatic, change going on in contact centers worldwide. Over 50% of organizations will soon be managing a multichannel contact center, featuring at least eight different forms of contact methods (1). Continue reading Are Your Agents Ready For The Omnichannel World? – Altitude Reports on the Six Skills of Omnichannel Contact Center Agents

Altitude Software New White Paper Outlines How Mobile Apps Can Improve Customer Engagement

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced the release of a new white paper aimed at helping businesses understand how they can transform customer engagement by integrating mobile apps in customer centric strategies. Continue reading Altitude Software New White Paper Outlines How Mobile Apps Can Improve Customer Engagement