TTEC, a leading global CX technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced that it was awarded a contract with PenFed Credit Union, the nation’s second-largest federal credit union, to modernize its member services contact centre platform to Genesys Cloud for voice communications. Continue reading TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration
Category Archives: Who’s Buying What?
BT Selects Sprinklr for Unified Customer Experience
Sprinklr, the unified customer experience management platform for modern enterprises, announced that BT has selected Sprinklr as a strategic customer service partner. Continue reading BT Selects Sprinklr for Unified Customer Experience
ICS.AI Announces £7 Million Generative AI Transformation Project with Derby City Council
ICS.AI, a leader in UK public sector AI transformation, is excited to announce its expanded partnership with Derby City Council in an innovative £7 million AI project. Continue reading ICS.AI Announces £7 Million Generative AI Transformation Project with Derby City Council
NICE Selected by DiDi Global to Deliver Real-time AI Driven Personalized Interactions
NICE announced that DiDi Global has selected NICE Workforce Management (WFM) and Employee Engagement Manager (EEM) for its cloud-based innovative technology. Continue reading NICE Selected by DiDi Global to Deliver Real-time AI Driven Personalized Interactions
iQor Drives Digital Transformation in Retail With NICE CXone
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is harnessing the power of the NICE CXone cloud-based platform to augment human service delivery through transformative CX solutions customized for leading retail, eTail, and e-commerce brands. Continue reading iQor Drives Digital Transformation in Retail With NICE CXone
Admiral Selects Google Cloud to Accelerate Innovative Customer Experiences
Admiral, a leading financial services company in the UK and part of the Admiral Group, has selected Google Cloud as a strategic cloud partner. Continue reading Admiral Selects Google Cloud to Accelerate Innovative Customer Experiences