Category Archives: Who’s Buying What?

IPsoft’s Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet

IPsoft, the leading digital labor company announced that Nordnet, a digital Nordic bank serving Sweden, Norway, Denmark and Finland will integrate Amelia to enhance their current customer relations program. Beginning this fall, IPsoft’s Amelia, the most comprehensive and human artificial intelligence platform available on the market today, will enable Nordnet to scale customer interactions as Nordnet’s new digital employee. Continue reading IPsoft’s Amelia Expands Financial Services Experience with New Role at Digital Bank, Nordnet

With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective

NICE announced that CSU, a leading Brazilian business process outsourcer and technology services provider, is adopting NICE’s cloud-based Nexidia Analytics solution to improve quality and efficiency throughout its contact centers. With omnichannel capabilities and automation, NICE is providing CSU comprehensive interaction analytics and a ten-fold improvement in efficiency with the service it provides for its customers. Continue reading With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective

Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

Aspect Software, a leading and award-winning cloud provider of fully-integrated consumer engagement, workforce optimisation, and self-service solutions, announced that Ring, a leader in home security products, has selected Aspect Via WFM as their sole workforce management solution to support over 1,000 customer service agents. Continue reading Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution

International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities

Five9, a leading provider of cloud software for the enterprise contact centre market, announced that it has been selected by a leading international consumer technology manufacturer to address the company’s customer service and sales efforts. Providing cutting-edge solutions to consumers, the move to Five9 allows the manufacturer to provide an amazing customer experience, regardless of the type of interaction. Continue reading International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities

Association of Public-Safety Communications Officials (APCO) International Taps IBM Watson Capabilities to Evaluate and Report on Emergency Calls

The Association of Public-Safety Communications Officials (APCO) International and IBM announced that APCO International’s new guide card software called APCO IntelliCommä will use IBM Watson Speech-to-Text and Watson Analytics to significantly enhance the scripted criteria guidance used by 9-1-1 emergency telecommunicators nationwide. Continue reading Association of Public-Safety Communications Officials (APCO) International Taps IBM Watson Capabilities to Evaluate and Report on Emergency Calls