Category Archives: Who’s Buying What?

Greater Bank propels its digital transformation by moving to the cloud with Genesys

Greater Bank, an Australian customer-owned financial institution, has deployed the Genesys PureCloud® platform because of its flexibility, scalability and the ease with which it connects every customer interaction across channels, including voice, email, web chat, social media and SMS. Continue reading Greater Bank propels its digital transformation by moving to the cloud with Genesys

How Unilever uses Google Cloud to optimize marketing campaigns

Home to more than 400 brands including Dove, Lipton, and Ben & Jerry’s, Unilever is one of the biggest consumer goods companies in the world—operating across more than 190 markets globally. At the company’s core is a goal to build a more sustainable business, both environmentally and socially. Continue reading How Unilever uses Google Cloud to optimize marketing campaigns

Total Administrative Services Corporation Leverages NICE Cloud Portfolio to Improve Customer Experience and Expand Employee Engagement

NICE announced Total Administrative Services Corporation (TASC), one of the largest third-party employee healthcare administrators in the United States, has selected NICE Nexidia Analytics, Quality Central (QC), and Workforce Management (WFM) to create a single, centralized system in the cloud to improve customer experience and expand employee engagement. Continue reading Total Administrative Services Corporation Leverages NICE Cloud Portfolio to Improve Customer Experience and Expand Employee Engagement

BT Group Selects NICE Performance Management, Driving Focus on Employee Engagement

NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE Performance Management (NPM) to create a unified performance management system to drive employee engagement across its BT Consumer lines of business. Continue reading BT Group Selects NICE Performance Management, Driving Focus on Employee Engagement

Steinhoff partners with Upland Rant & Rave to enhance customer experience at Bensons for Beds and Harveys Furniture

Upland Software, a leader in cloud-based enterprise work management software announces a partnership with Steinhoff to facilitate seamless feedback capture across multiple touchpoints of the customer journey for two of the retail group’s biggest UK brands. Continue reading Steinhoff partners with Upland Rant & Rave to enhance customer experience at Bensons for Beds and Harveys Furniture

World Fuel Services Connects its Global Workforce and Reimagines Digital Customer Engagement with Box

Box, Inc., a leader in cloud content management announced that World Fuel Services, a leader in the energy industry, selected Box to be the content layer for its IT infrastructure of best-of-breed cloud applications, centralize content management across its global workforce, and reimagine customer engagement models and digital business processes. Continue reading World Fuel Services Connects its Global Workforce and Reimagines Digital Customer Engagement with Box