Category Archives: Who’s Buying What?

Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions

Verint® announced that Sheffield City Council is migrating to the cloud, transforming digital customer service for citizens and employees with Verint’s Engagement Management offerings for government and public sector.* The solutions will enable the council to simplify, modernize and automate its approach to further improve digital services for citizens across all channels, including the council’s customer portal, online forms, social media and web chat. Continue reading Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions

Valley National Bank Drives Digital Transformation with Salesforce and nCino

Salesforce, the global leader in CRM, and nCino, a leader in cloud banking, today announced that Valley National Bank—a $31-billion asset institution headquartered in Wayne, New Jersey—is using Salesforce Financial Services Cloud and nCino’s Bank Operating System to transform its operations, and digitize its commercial lending business and online deposit account opening processes. Continue reading Valley National Bank Drives Digital Transformation with Salesforce and nCino

Company Nurse Saves an Estimated $50,000 Per Year with Genesys PureCloud

Company Nurse, the premier nurse triage and injury reporting service for workplace injuries, has significantly increased efficiency, saved costs, and strengthened business continuity since expanding communications options with the Genesys PureCloud® platform. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions. Continue reading Company Nurse Saves an Estimated $50,000 Per Year with Genesys PureCloud

UbiCar driving efficiency with contactSPACE

contactSPACE, a leading provider of cloud contact centre software solutions and Tier-1 PCI compliant contact payment solutions announced that UbiCar, an innovative new Australian insurance provider, has selected contactSPACE as their cloud-contact centre solution to drive customer engagement and improve Customer Experience. Continue reading UbiCar driving efficiency with contactSPACE

Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution

Eckoh, the global provider of secure payment products and customer contact solutions announces that it has signed a new contract with Vue Entertainment (“Vue”) to transform the customer engagement delivered by their contact centre operation, with Eckoh’s Omnichannel solution. Continue reading Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution

H&R Block Selects eGain for AI-Powered Customer Engagement

eGain, the leading provider of cloud-based customer engagement solutions announced that tax preparation giant H&R Block has selected eGain Solve™ to automate service and sales interactions for taxpayers at scale. The solution will be used to power H&R Block’s new Ask a Tax Pro service, which was announced today. Continue reading H&R Block Selects eGain for AI-Powered Customer Engagement

Plantronics Habitat Soundscaping Solution to Transform the New York City Dimension Data Office into a Productivity Centre

Plantronics, an audio pioneer and communications technology leader, today announced that Dimension Data is among a growing number of companies that are relying on Plantronics Habitat Soundscaping solutions to transform their open offices into productive environments where employees can focus, collaborate and thrive. Continue reading Plantronics Habitat Soundscaping Solution to Transform the New York City Dimension Data Office into a Productivity Centre

NetEnrich chooses IR Prognosis for real-time visibility and insight to power UC Managed Services

IR, the leading global provider of experience management solutions for unified communications and contact centres announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and manage their customers’ complex multi-vendor Unified Communications environments to optimize their service delivery operations and deliver the best user experience possible for customers. Continue reading NetEnrich chooses IR Prognosis for real-time visibility and insight to power UC Managed Services

PostFinance Cuts Authentication Times in Half with NICE Real-Time Authentication

NICE announced that PostFinance, one of Switzerland’s leading financial institutions and the largest payment service provider in Switzerland, chose NICE Real-Time Authentication (RTA) to help facilitate its move to become the number one among the digital banks in Switzerland. Continue reading PostFinance Cuts Authentication Times in Half with NICE Real-Time Authentication