Category Archives: Who’s Buying What?

Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot

Blue Diamond Growers recently launched a new customer self-service chatbot on its website using AI-driven virtual agent technology from Astute. In its first month, the new Blue Diamond bot has assisted close to 6,000 consumers in finding answers to questions about products, coupons, recipes and more. Continue reading Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot

Bank Independent Goes Live with ENACOMM’s AI-Enabled Voice Banking

ENACOMM, Inc—a fintech company that empowers banks, credit unions and credit card companies with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency—today announced that it has launched Bank Independent’s Alexa skill, adding artificial intelligence (AI)-assisted banking to the list of products and services it provides to Bank Independent, which includes a hosted, dynamic interactive voice response (IVR) solution. Continue reading Bank Independent Goes Live with ENACOMM’s AI-Enabled Voice Banking

Smart Link Accelerates Digital Service Expansion with Avaya Cloud Contact Centre Solutions

Smart Link, as a subsidiary of Al Khaleej for Training and Education and a leading Saudi-based Business Process Outsourcing (BPO) company, has teamed up with Avaya to accelerate Smart Link’s expansion and the diversification of its digital services portfolio. Continue reading Smart Link Accelerates Digital Service Expansion with Avaya Cloud Contact Centre Solutions

Live Oak Bank Selects 8×8 to Provide an Unprecedented Banking Experience for Small Business Owners Nationwide

8×8, a leading communications provider of cloud voice, video, collaboration and contact centre solutions for over a million users worldwide, announced that Live Oak Bank, one of the nation’s top originators of small business loans, has chosen 8×8 to provide a smarter, more reliable communications experience for its employees and customers. Continue reading Live Oak Bank Selects 8×8 to Provide an Unprecedented Banking Experience for Small Business Owners Nationwide

IMImobile announces npower as first Apple Business Chat client in the UK

Global cloud communications software and solutions provider IMImobile PLC, announced that one of the largest energy providers in the UK, npower, is its first client on Apple Business Chat. npower will be utilising Apple Business Chat to improve its customer experience for customers looking to switch to a smart meter. Continue reading IMImobile announces npower as first Apple Business Chat client in the UK

Schuh, Hunkemöller & Evans Cycles transform their online discoverability with Yext

Every day, retailers are faced with the challenge of ensuring brand consistency across the expanding digital landscape; brands need to manage an abundance of data. High street brands Schuh, Hunkemöller and Evans Cycles have recently chosen to work with Yext, the leader in Digital Knowledge Management. Continue reading Schuh, Hunkemöller & Evans Cycles transform their online discoverability with Yext