Category Archives: Who’s Buying What?

Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via the Cloud

PRESS RELEASE: Aeriandi has helped transform the security of customer telephone payments for Shop Direct, the UK’s leading multi-brand digital retailer. Continue reading Aeriandi increases security for Shop Directs card payment customers using its revolutionary payment software delivered via the Cloud

Mitel enhances customer service for South Lakeland and Eden district councils

PRESS RELEASE: Mitel®, a global leader in business communications, has delivered a contact centre solution to South Lakeland and Eden district councils in Cumbria, England, to enhance the customer experience. The virtual solution also allows home-based agents to integrate seamlessly into the contact centre and supervisors to manage and monitor operations from any location. Continue reading Mitel enhances customer service for South Lakeland and Eden district councils

Genesys Cloud Contact Centre Solution Selected by Red Hat to Transform Customer Experience

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact centre solutions, today announced that the Business Edition on the Genesys Customer Experience Platform was selected by Red Hat, the leading provider of open source solutions, to help transform its customer experience in the cloud and continue providing reliable and high-performing open hybrid cloud technologies to its global customers. Continue reading Genesys Cloud Contact Centre Solution Selected by Red Hat to Transform Customer Experience

Leading European health and dietary products retailer selects mplsystems customer engagement solution

PRESS RELEASE: SENSILAB, one of Central & Eastern Europe’s leading multi-channel retailers of specialist homeopathic health and dietary products, has selected a comprehensive customer engagement technology solution from mplsystems to help deliver a unified retail experience for customers across its rapidly-growing business operations in Slovenia, Poland, Russia, Romania and Croatia. Continue reading Leading European health and dietary products retailer selects mplsystems customer engagement solution

Jimmy Jazz Drives Ecommerce Growth with NetSuite for Superior Order Management and CRM

PRESS RELEASE: NetSuite announced that Jimmy Jazz, a fast-growing multichannel retailer of fashionable urban and hip-hop inspired apparel and sneakers with 170 physical stores in the eastern U.S., has achieved outstanding ecommerce success with NetSuite’s OMX order management solution, developed by OrderMotion, a NetSuite company. Continue reading Jimmy Jazz Drives Ecommerce Growth with NetSuite for Superior Order Management and CRM

Thames Water selects Unify to meet the growing needs of the connected consumer

PRESS RELEASE: Unify today announces it has been selected by the UK’s largest water and wastewater services provider, Thames Water, to support its corporate focus on improving customer satisfaction, meeting regulatory compliance and increasing operational efficiency to all 15 million customers. Continue reading Thames Water selects Unify to meet the growing needs of the connected consumer

Health Alliance Modernizes Contact Center with Panviva for Market, Product Expansion

PRESS RELEASE: Health Alliance Medical Plans, a health insurer and third-party administrator based in Urbana, Ill., serving 270,000 members, has successfully completed an upgrade of contact centre business applications and processes to support new products and markets. Health Alliance expansion into Nebraska and Washington and winning multiple new Medicaid contracts created a need for quicker access and better organization of information to serve customers. Continue reading Health Alliance Modernizes Contact Center with Panviva for Market, Product Expansion

Wowcher customers given the ‘wow’ factor with NewVoiceMedia

NVM logo jpgPRESS RELEASE: Wowcher, the UK’s second largest daily deals website, has transformed its customer experience with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service. The company is using the technology to successfully resolve over 150,000 inbound and 40,000 outbound calls a year, while improving both first contact resolution and customer satisfaction. Continue reading Wowcher customers given the ‘wow’ factor with NewVoiceMedia

Hillarys made-to-measure quality approach extends to customer service

PRESS RELEASE: Established in 1971 Hillarys is the UK’s number one supplier of made-to-measure blinds, shutters and curtains. Handling over 1.2 million inbound customer contacts a year the company is dedicated to providing the highest levels of customer service across a 180 seat contact centre, supported by 1,000 field based Sales Advisors. Continue reading Hillarys made-to-measure quality approach extends to customer service

InterCloud Systems, Inc. Announces Contact Center Managed Services Agreement

PRESS RELEASE: InterCloud Systems, Inc. announced a contract valued at $400,000 with Harbortouch to provide a total migration from their legacy voice system to next-generation unified communications (UC) and contact center (CC) architectures. InterCloud will provide various value-add elements to Harbortouch, such as presale consulting services and a solution design, including cloud centric geographic redundancy for their corporate offices. Continue reading InterCloud Systems, Inc. Announces Contact Center Managed Services Agreement