Category Archives: Who’s Buying What?

eGain powers proactive customer engagement in African subsidiary of global telecom operator

logo_egaineGain, the leading provider of cloud-based customer engagement solutions announced that a global telecom services provider has implemented eGain to drive sales, cost savings, and higher Net Promoter Score (NPS) in its African subsidiary. eGain’s digital engagement solution will help the company deliver fast and accurate self-service, tied up with intelligent offers, to customers in Africa—anywhere, any time, and on any device.  Continue reading eGain powers proactive customer engagement in African subsidiary of global telecom operator

Belfast City Airport upgrades reliability with Unified Cloud Communications from 8×8 Solutions

8x8-solutions-HiRes (2)8×8, Inc., a provider of cloud-based unified communications and collaboration solutions, today announced that George Best Belfast City Airport, a regional airport serving a range of destinations throughout the UK and Ireland and Northern Ireland’s sole link with London Heathrow, has replaced its traditional phone system with business VoIP and cloud-based unified communications services from 8×8 Solutions. 8×8 Solutions, formerly Voicenet Solutions, is the UK/European arm of 8×8, Inc.  Continue reading Belfast City Airport upgrades reliability with Unified Cloud Communications from 8×8 Solutions

Growing Consumer Products Company selects inContact to drive service excellence

inContact-hi-rezinContact, the leading provider of cloud contact center software and contact center agent optimization tools announced that a growing consumer products company has selected inContact to help increase agent productivity and improve customer service delivery across two contact center locations with more than 100 agents, including both on site and at-home agents.  Continue reading Growing Consumer Products Company selects inContact to drive service excellence

North Lincolnshire installs new Voice Recording Solution from Sinclair Voicenet

North Lincolnshire Council has awarded Sinclair Voicenet a major contract to supply and install a new voice recording solution. Under the terms of the contract, which was awarded following a competitive tender process, Sinclair Voicenet will be installing a NICE interaction recording system to capture, manage and store calls for two different departments. The new system replaces an existing legacy installation and will installed in a virtual environment enabling the council to record calls to its CCTV and IT Solution Centres, each of which have separate telephone platforms and are based at different locations.  Continue reading North Lincolnshire installs new Voice Recording Solution from Sinclair Voicenet

2600hz Leverages Voxbone’s Services to deliver Cloud-Based Voice, Mobile, and Video in Real-Time

Voxbone, the market leader in extending the reach of voice services internationally for carriers, cloud communications providers and enterprise contact centers, today announced that its services have been integrated into 2600hz’ cloud-based voice, mobile, and video communication applications. This integration allows 2600hz customers to deliver real-time, high quality, global communications via Voxbone’s extensive network.  Continue reading 2600hz Leverages Voxbone’s Services to deliver Cloud-Based Voice, Mobile, and Video in Real-Time

LumenVox and Teligent power IVR solution for British Telecom

The LumenVox Automatic Speech Recognizer now powers voice applications running in British Telecommunications plc (BT), on BT’s Recorded Information Delivery Equipment (RIDE) system, one of Europe’s largest in-network call termination platforms, supplied by Teligent Ltd. part of the Teligent Telecom Group.  Continue reading LumenVox and Teligent power IVR solution for British Telecom

Vyopta to Deliver Polycom Ready Video Customer Engagement Solutions

Vyopta Incorporated, the cloud video applications company announced that it has teamed with Polycom, Inc. to deliver next-generation video customer engagement solutions for Polycom environments. Vyopta will integrate Polycom video technology into customer business processes and operations, enabling organizations to deliver new levels of customer, vendor and patient engagement via video. Vyopta has redefined customer engagement with guided web-based video interactions for on-demand and scheduled access to subject matter specialists. Continue reading Vyopta to Deliver Polycom Ready Video Customer Engagement Solutions

NSN to enhance customer experience for Tele2 Sweden using its network insights

Nokia Solutions and Networks has implemented its Serve atOnce Traffica for Tele2 Sweden to ensure a significantly better service experience by linking network performance to customer satisfaction and application behavior. An integral part of NSN’s comprehensive Customer Experience Management* portfolio, this solution provides a comprehensive display of network performance based on service quality, service usage and real-time traffic information. Continue reading NSN to enhance customer experience for Tele2 Sweden using its network insights