An independent, award-winning clinical company, IPRS Health’s ethos and innovative approach to the rehabilitation of mental health and musculoskeletal conditions, is mirrored in the comprehensive online support now on offer to clients and patients. Continue reading IPRS Health Expands Digital Strategy With Synthetix AI-Powered Customer Support Tools →

BuyaCar, the UK-based online car retailer, has announced that it has selected Natterbox’s cloud-based telephony platform to improve customer service over the phone, a key element of its 5-star Trust Pilot rating. Continue reading BuyaCar driven to Natterbox’s all-encompassing telephony platform for improved customer experience →

RingCentral Australia Pty Ltd, a leading provider of enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral,  announced that Australia’s largest enterprise software as a service (SaaS) company, TechnologyOne, has selected RingCentral’s cloud communications platform to streamline customer engagement and connect its global workforce for increased innovation and productivity. Continue reading TechnologyOne Dials Up Global SaaS Business with RingCentral Cloud Solutions →

Working with IBM, Endesa, the largest Spanish energy power company, has transformed its call centre into an AI contact centre to help deliver quick and personalized customer service. Using IBM Watson Assistant, Endesa built a virtual assistant to enable clients to get immediate answers to their inquiries, and empowering call centre agents to focus on more complex requests and selling products and services. Continue reading Endesa taps IBM Watson and IBM Cloud to deliver superior Customer Service through its AI Contact Centre →

Vonage, a global business cloud communications leader announced that Hotelbeds, a leading business-to-business bedbank, has selected its NewVoiceMedia (NVM) solution to better serve its global customer-base by delivering exceptional, emotive experiences. Continue reading Hotelbeds selects Vonage’s NewVoiceMedia solution to transform service experience for global customer base →

NICE announced one of Australia’s leading telecommunications companies and longtime NICE Performance Management (NPM) customer has moved to the Cloud Maturity Model (CMM). This continues their longstanding history of staying on the cutting edge of new technology and always putting their customers first. Continue reading Leading Australian Telecommunications Company Revolutionizes Customer Experience Through Use of NICE Cloud Maturity Model Service →