Category Archives: Who’s Buying What?

Which? selects mplsystems for multi-channel contact centre solution

Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to deliver a major multi-channel service centre upgrade, providing enhanced email, white mail and web chat management as well as powerful intelligentDesktop functionality.  Continue reading Which? selects mplsystems for multi-channel contact centre solution

Beehive Research Continues to Innovate with Confirmit

Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research is pleased to announce that Beehive Research, an independent Market Research and Insight consultancy, has renewed its long-standing commitment to Confirmit with a new three-year contract. Confirmit will continue to underpin Beehive’s global panel research, customer and employee engagement programs.  Continue reading Beehive Research Continues to Innovate with Confirmit

Mobile solutions provider Tedexis selects Anam to provide high-volume SMS messaging gateway

Anam Technologies, a mobile messaging software solutions provider for mobile operators, has today announced that they have been chosen by Tedexis, a leading mobile messaging aggregator in South America, to provide its highly-scalable MMX Messaging Gateway. Anam’s solution will be deployed in the cloud and will provide Tedexis with unmatched capacity, security, and geographic redundancy when delivering messages. The solution will also allow Tedexis to resell its services through Platform-as-a-Service (PaaS) mode to its connectivity partners and Value Added Service Providers (VASPs) which takes advantage of Tedexis’ existing Application-to-Person (A2P) agreements with carriers across the region.  Continue reading Mobile solutions provider Tedexis selects Anam to provide high-volume SMS messaging gateway

Aspect Software Signs up Leading Realtor Lodha Group to Enhance Customer Experience

aspect-logo-std-full-RGBAspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that Lodha Group, the largest real estate company in the India, will implement Aspect® Unified IP® 7.2, a comprehensive solution with voice blend, IVR, call recording and quality management capability with tight CRM integration.  Continue reading Aspect Software Signs up Leading Realtor Lodha Group to Enhance Customer Experience

Health Management Solution Company Select inContact to Unify Multi-Location Contact Centre Operation

inContact-hi-rezinContact, the leading provider of cloud contact center software and contact center agent optimization tools announced that a leading health management solutions company has selected inContact to unify contact center operations across ten locations and 200 contact center agents. The company supports a broad spectrum of healthcare providers, payers and their patients with technology-enabled management services.  Continue reading Health Management Solution Company Select inContact to Unify Multi-Location Contact Centre Operation

Heartland Dental Deploys Interactive Intelligence All-in-One IP Communications Software Suite

ININ logoHeartland Dental, the largest dental support organization in the country, has improved customer service as a result of deploying an all-in-one IP communications software suite from Interactive Intelligence Group Inc. (Nasdaq: ININ).  Continue reading Heartland Dental Deploys Interactive Intelligence All-in-One IP Communications Software Suite

Hawaii’s County of Maui Selects ShoreTel, Bringing Improved Business Productivity and Reliability

ShoreTel® the leading provider of brilliantly simple phone systems and unified communications solutions announced the County of Maui, Hawaii, has selected ShoreTel for its ongoing UC needs. Once the implementation is complete, ShoreTel technology will serve 1,600 employees across 65 sites resulting in an estimated telecommunications cost savings of 20 percent per year*, according to the County of Maui.  Continue reading Hawaii’s County of Maui Selects ShoreTel, Bringing Improved Business Productivity and Reliability

Nedbank Taps into IBM Analytics to Improve Customer Experience by Leveraging Social Insights

IBM announced that Nedbank Limited, a leading financial services provider throughout Southern Africa, is using IBM’s predictive analytics solutions to improve the customer experience and provide more responsive real-time services. As a result of this technology implementation, the bank has reduced social media monitoring costs by over a million rand a year (US$105,000 per year), while boosting customer service productivity levels by 20 percent.  Continue reading Nedbank Taps into IBM Analytics to Improve Customer Experience by Leveraging Social Insights

Bank Administration Institute Selects XO Communications solution

XO Communications today announced that the Bank Administration Institute (BAI), a financial services association and leading industry partner for information and intelligence, has selected XO Enterprise Cloud to streamline its data backup and disaster recovery processes and to support the organization’s large storage capacity requirements. An enterprise grade, high-performance cloud solution, XO Enterprise Cloud leverages Tier III data centers and the XO nationwide network to offer high availability infrastructure-as-a-service (IaaS) offerings that enable BAI to virtualize and replicate their systems.  Continue reading Bank Administration Institute Selects XO Communications solution