Category Archives: Who’s Buying What?

CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates

PRESS RELEASE: Lavastorm Analytics, a leading global data management and analytics software company, announced today that CSL Limited (CSL), Hong Kong’s first mobile network operator, has chosen the Lavastorm Analytics Engine to provide agile analytic, data integration and extract, transform, and load (ETL) capabilities for its net promoter score (NPS) initiative, dubbed “Yan Hei.” Lavastorm’s software helps to provide CSL’s customer service, sales, and operations teams with real-time customer feedback. Continue reading CSL Appoints Lavastorm Analytics Engine to Analyze Customer Feedback in Real-Time and Win Customer Advocates

Global Information and Measurement Company to Leverage Verint Impact 360 Workforce Optimization Suite

Verint LogoPRESS RELEASE: Verint® Systems Inc. announced that a leading global information and measurement company will leverage its Impact 360® Workforce Optimization™ (WFO) suite to unify the company’s contact center technologies. Operating on a single, unified WFO solution, it stands to gain greater value than deploying point solutions, as well as benefit from simplified and centralized administration and maintenance, and lower total cost of ownership. Continue reading Global Information and Measurement Company to Leverage Verint Impact 360 Workforce Optimization Suite

Cleveland Indians Trade-Up to ShoreTel Communications Platform for Ease of Use and Higher Productivity

PRESS RELEASE: ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today announced the Cleveland Indians have selected ShoreTel for its downtown Progressive Field stadium, front office, call center operations and spring training facility in Goodyear, Ariz. The ShoreTel unified communications platform is displacing an Avaya PBX to bring improved communications for staff and fans. Continue reading Cleveland Indians Trade-Up to ShoreTel Communications Platform for Ease of Use and Higher Productivity

Dorset Fire and Rescue Service address health and safety requirement with PageOne’s Trio Lone Worker Device

PRESS RELEASE: PageOne Communications, a leading provider of critical messaging solutions to the public and private sectors, today announced that Dorset Fire and Rescue Service (DFRS) has selected its Trio lone worker device to help ensure the safety and security of their field-based staff. Implementing the Trio device is helping DFRS protect staff working alone who may potentially be at risk, whilst also adhering to vital health and safety requirements. Continue reading Dorset Fire and Rescue Service address health and safety requirement with PageOne’s Trio Lone Worker Device

Voxbone Selected to Connect Cloud Communication Platform, VoxImplant, to Local Telephone Networks

PRESS RELEASE: Zingaya, provider of VoxImplant, the real-time communication platform for mobile and Web app developers, has selected Voxbone to help its customers connect to local telephone networks around the world. VoxImplant provides voice and video communication services for many types of applications including softphones, click-to-call, automated surveys, cloud contact center or PBX, cloud IVR, call tracking, and much more. Continue reading Voxbone Selected to Connect Cloud Communication Platform, VoxImplant, to Local Telephone Networks

SAV Credit chooses Aspect Software’s Workforce Management following acquisition

aspect-logo-std-full-RGBPRESS RELEASE: Leading store card and credit card provider SAV Credit has chosen Aspect Workforce Management (WFM) version 8.0 for its new Leeds-based contact centre. Aspect Software’s (Aspect) technology will enable SAV Credit to effectively manage its agents for improved efficiency and productivity, as it incorporates its first in-house contact centre into its business. Continue reading SAV Credit chooses Aspect Software’s Workforce Management following acquisition

Proximity Communications Transforms INPS’ Customer Experience with UK wide ShoreTel based UC, Contact Centre and Mobility solution

PRESS RELEASE: Proximity Solutions, a multi-award winning Unified Communications and Managed Service Provider, has today announced that INPS has transformed its customer services, following the successful deployment of its UK wide ShoreTel Unified Communications, Contact Centre and Mobility solution. Continue reading Proximity Communications Transforms INPS’ Customer Experience with UK wide ShoreTel based UC, Contact Centre and Mobility solution

Coca-Cola Amatil unifies business with IBM cloud hub in Sydney

PRESS RELEASE: IBM announced it has signed a five-year multimillion dollar cloud agreement with Coca-Cola Amatil (CCA). The cloud project will streamline CCA’s operations and processes across the South Pacific region and is expected to drive significant operational costs out of the business. Continue reading Coca-Cola Amatil unifies business with IBM cloud hub in Sydney

Salix Homes Deploys SmartVoice ViewPoint To Enhance Service Delivery To Residents

PRESS RELEASE: Salix Homes, the award-winning social housing provider, is deploying SmartVoice ViewPoint, a cost-effective customer feedback solution from Sinclair Voicenet. The new system will enable Salix Homes to gain a greater understanding of satisfaction levels and enhance service delivery to residents living in more than 8,500 properties across central Salford. The system is being deployed without requiring any capital outlay on a per survey basis. Continue reading Salix Homes Deploys SmartVoice ViewPoint To Enhance Service Delivery To Residents

Coversure chooses Callstream for PCI compliance

PRESS RELEASE: Coversure Insurance Services, the UK’s only insurance broker franchise, today announced that it will use technology from Callstream to ensure its 100 regional franchise offices comply with the highest PCI-DSS requirements over data security when taking credit card payments, without jeopardising FCA compliance. Continue reading Coversure chooses Callstream for PCI compliance