NICE announced Total Administrative Services Corporation (TASC), one of the largest third-party employee healthcare administrators in the United States, has selected NICE Nexidia Analytics, Quality Central (QC), and Workforce Management (WFM) to create a single, centralized system in the cloud to improve customer experience and expand employee engagement. Continue reading Total Administrative Services Corporation Leverages NICE Cloud Portfolio to Improve Customer Experience and Expand Employee Engagement →

NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE Performance Management (NPM) to create a unified performance management system to drive employee engagement across its BT Consumer lines of business. Continue reading BT Group Selects NICE Performance Management, Driving Focus on Employee Engagement →

Upland Software, a leader in cloud-based enterprise work management software announces a partnership with Steinhoff to facilitate seamless feedback capture across multiple touchpoints of the customer journey for two of the retail group’s biggest UK brands. Continue reading Steinhoff partners with Upland Rant & Rave to enhance customer experience at Bensons for Beds and Harveys Furniture →

Box, Inc., a leader in cloud content management announced that World Fuel Services, a leader in the energy industry, selected Box to be the content layer for its IT infrastructure of best-of-breed cloud applications, centralize content management across its global workforce, and reimagine customer engagement models and digital business processes. Continue reading World Fuel Services Connects its Global Workforce and Reimagines Digital Customer Engagement with Box →

SANDSIV, the leading customer experience management (CXM) enterprise software provider, proudly announces that one of Europe’s largest telecom firms has chosen sandsiv+ to integrate and automate its customer intelligence ecosystem. Continue reading A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities →

Teleopti announced that National Express, the largest operator of coach services in the UK, is using its workforce management (WFM) solution to create schedules for over 160 frontline employees, working complex shift patterns in its customer service centre. Continue reading National Express Uses Teleopti Workforce Management to Keep Passengers on the Move →