Category Archives: Who’s Buying What?

International broadcaster moves voice communications to the cloud

Exponential-e, the leading technology enabler today announced that European television broadcaster The Chinese Channel, part of Television Broadcasts Limited of Hong Kong (TVB), has completed a project to transform its voice communications with a move to Hosted Telephony. The organisation, which broadcasts to more than 48 countries in Europe, selected Exponential-e’s Hosted Telephony solution, as part of a migration to cloud services.  Continue reading International broadcaster moves voice communications to the cloud

Exact Mortgage Experts offers clients round-the-clock payment option using Encoded

Exact Mortgage Experts (Exact), the Fitch Rated mortgage servicing and asset management business, has implemented an interactive voice response (IVR) payment solution from Encoded to offer customers an automated payment option 24 hours a day, 365 days a year. Since implementing the Payment Card Industry Data Security Standard (PCI DSS) compliant system from Encoded, the number of self-service payments has risen dramatically to approximately 50% of all calls into the contact centre, saving the company around 46 agent hours every month.  Continue reading Exact Mortgage Experts offers clients round-the-clock payment option using Encoded

Luton & Dunstable University Hospital NHS Foundation Trust Integrates Communications with Unify

Luton & Dunstable University Hospital NHS Foundation Trust, based in Luton, has joined a growing base of healthcare institutions investing in unified communications technology in order to improve patient care, lower telephony costs and increase operational efficiency. The five year agreement with Unify, formerly Siemens Enterprise Communications is set to provide a full unified communications (UC) suite including web collaboration, mobile conferencing and presence technology, rapid-response alarm capabilities and a host of other productivity tools to all 2,000 staff.  Continue reading Luton & Dunstable University Hospital NHS Foundation Trust Integrates Communications with Unify

NewVoiceMedia helps bring customer service in-house for SureFlap’s pet owners

NVM logo jpgSureFlap, the leading provider of smart pet doors, is delivering exceptional in-house customer service with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service. The technology, which integrates with Salesforce, has enabled the company to offer a completely unique and personalised experience to thousands of customers across Europe.  Continue reading NewVoiceMedia helps bring customer service in-house for SureFlap’s pet owners

Brunswick Relies on ShoreTel for Global UC Solution at 200 Sites

ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications solutions, announced that Brunswick Corporation (NYSE: BC) About one-third of the sites are live now with more deploying each month, and when complete, Brunswick will be one of ShoreTel’s largest customers.  Continue reading Brunswick Relies on ShoreTel for Global UC Solution at 200 Sites

Fingal County Council selects Alcatel-Lucent OpenTouch collaborative technology

Alcatel-Lucent Enterprise announced that it has been selected by Fingal County Council, one of the largest county councils in Ireland, to install its next generation Unified Communication and Collaboration solution, OpenTouch. Working with Alcatel-Lucent and NextiraOne Ireland, the new solution will enable the council to better inform and support residents during an emergency, reduce communications costs, and meet its future mobility needs while at the same time improve employee collaboration.  Continue reading Fingal County Council selects Alcatel-Lucent OpenTouch collaborative technology

National Security Technologies Selects Avaya Collaboration Solutions

Avaya LogoToday Avaya Government Solutions, a wholly owned subsidiary of Avaya, announced that National Security Technologies (NSTec) has selected a new Avaya unified communication and video solution to modernize the infrastructure used by its clients and significantly reduce operating costs.  Continue reading National Security Technologies Selects Avaya Collaboration Solutions

Which? selects mplsystems for multi-channel contact centre solution

Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to deliver a major multi-channel service centre upgrade, providing enhanced email, white mail and web chat management as well as powerful intelligentDesktop functionality.  Continue reading Which? selects mplsystems for multi-channel contact centre solution

Beehive Research Continues to Innovate with Confirmit

Confirmit, the leading global solutions provider for Customer Experience, Employee Engagement and Market Research is pleased to announce that Beehive Research, an independent Market Research and Insight consultancy, has renewed its long-standing commitment to Confirmit with a new three-year contract. Confirmit will continue to underpin Beehive’s global panel research, customer and employee engagement programs.  Continue reading Beehive Research Continues to Innovate with Confirmit

Mobile solutions provider Tedexis selects Anam to provide high-volume SMS messaging gateway

Anam Technologies, a mobile messaging software solutions provider for mobile operators, has today announced that they have been chosen by Tedexis, a leading mobile messaging aggregator in South America, to provide its highly-scalable MMX Messaging Gateway. Anam’s solution will be deployed in the cloud and will provide Tedexis with unmatched capacity, security, and geographic redundancy when delivering messages. The solution will also allow Tedexis to resell its services through Platform-as-a-Service (PaaS) mode to its connectivity partners and Value Added Service Providers (VASPs) which takes advantage of Tedexis’ existing Application-to-Person (A2P) agreements with carriers across the region.  Continue reading Mobile solutions provider Tedexis selects Anam to provide high-volume SMS messaging gateway