Sysnet is a global, industry leading, cyber security organisation that provides business focused solutions to solve organisational security challenges, reducing risk and strengthening security with headquarters in Dublin and offices around the globe. Continue reading Bright Pattern Contact Centre Selected by Global Cybersecurity Firm Sysnet →

Boxever, the personalisation platform, announces its partnership with Allied Irish Banks (AIB). Boxever will work with AIB on a three year contract to help drive enhanced personalised experiences for its customers. Continue reading AIB selects Boxever to enhance customer experience →

Vonage announced that Aramex has successfully digitally transformed its last-mile delivery processes using Nexmo, the Vonage API Platform. Using the Nexmo Messages APIs to integrate directly with the WhatsApp Business solution, in addition to existing messaging capabilities via Nexmo’s SMS APIs, Aramex was able to build effective communications with customers, increasing the speed, accuracy, and efficiency of messaging delivery while improving the overall customer experience. Continue reading Logistics Giant Aramex Innovates Last Mile Delivery With Nexmo, the Vonage API Platform →

Jacada, provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience announced that a new customer, that provides banking services to financial institutions, has selected Jacada to consolidate their systems into a single, fully featured user interface, powered by Customer Service RPA (Robotic Process Automation). Continue reading Leading Financial Services Provider Selects Jacada Customer Service RPA →

Teleopti announced that Netflix, the world’s leading provider of online entertainment and streaming services, has selected the company’s strategic, cloud Workforce Management (WFM) suite to increase the flexibility of staff planning and support complex, global customer service operations. Continue reading Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution →

Mitsubishi Motors Australia Limited (MMAL), known for the technology, design and product advantages of their cars, utes and SUVs, has turned to QPC, the specialist contact centre services and solutions company, to streamline their customer services’ platform. Continue reading QPC’s Genesys PureCloud Chosen To Help Mitsubishi Motors Australia Build Better Customer Relationships →