Category Archives: Who’s Buying What?

Vyopta to Deliver Polycom Ready Video Customer Engagement Solutions

Vyopta Incorporated, the cloud video applications company announced that it has teamed with Polycom, Inc. to deliver next-generation video customer engagement solutions for Polycom environments. Vyopta will integrate Polycom video technology into customer business processes and operations, enabling organizations to deliver new levels of customer, vendor and patient engagement via video. Vyopta has redefined customer engagement with guided web-based video interactions for on-demand and scheduled access to subject matter specialists. Continue reading Vyopta to Deliver Polycom Ready Video Customer Engagement Solutions

NSN to enhance customer experience for Tele2 Sweden using its network insights

Nokia Solutions and Networks has implemented its Serve atOnce Traffica for Tele2 Sweden to ensure a significantly better service experience by linking network performance to customer satisfaction and application behavior. An integral part of NSN’s comprehensive Customer Experience Management* portfolio, this solution provides a comprehensive display of network performance based on service quality, service usage and real-time traffic information. Continue reading NSN to enhance customer experience for Tele2 Sweden using its network insights

Major State Government Agency selects inContact to replace Premise System with Cloud Contact Centre

inContact-hi-rezinContact, the leading provider of cloud contact center software and contact center agent optimization tools nnounced the addition of a new state government customer who was seeking to improve citizen satisfaction and reliability for over 100 agents in its service operations. inContact will provide a 100%, end-to-end cloud solution that includes contact center routing plus workforce optimization (WFO), CRM integration and connectivity. Continue reading Major State Government Agency selects inContact to replace Premise System with Cloud Contact Centre

VXI Global Solutions Calls on HireIQ to Automate, Improve Applicant Selection Process

HireIQ Solutions, the innovative leader in predictive analytics and virtual talent acquisition solutions for customer-facing organizations, today announced that VXI Global Solutions, a leading customer experience and information technology outsourcer, has selected the company to help it transform its recruiting and hiring. The company’s award-winning, cloud-based virtual interviewing software is being implemented to streamline the hiring process, reduce time-to-fill and increase employee retention. Continue reading VXI Global Solutions Calls on HireIQ to Automate, Improve Applicant Selection Process