Category Archives: Who’s Buying What?

Rakuten Selects NEC’s and Netcracker’s Next-Generation Digital Customer and Business Solutions

NEC Corporation and Netcracker Technology announced today that Rakuten, the Japan-based global leader in internet services, has selected Netcracker’s next-generation digital business and operations solutions to enable a disruptive go-to-market strategy with its mobile network launch. Continue reading Rakuten Selects NEC’s and Netcracker’s Next-Generation Digital Customer and Business Solutions

USA: National Grid Expands Personalization Platform to 2 Million Customers with EnergySavvy

EnergySavvy, the leader in utility customer experience transformation, today announces National Grid is expanding its implementation of the company’s Utility Customer Experience (UCX) platform. The AI-driven, end-to-end customer experience solution dramatically increased National Grid’s ability to align its low-income programs with customer needs, with initial pilots showing up to 120 percent higher enrollment in key programs. Continue reading USA: National Grid Expands Personalization Platform to 2 Million Customers with EnergySavvy

Virgin Mobile México Chooses HelpSocial To Provide Digital Engagement Solution For Customer Service Agents and Bots

HelpSocial, the #1 platform for integrating and automating digital in the contact centre, has been chosen by Virgin Mobile México to provide a combined digital customer engagement solution that brings social media and messaging conversations into Virgin Mobile México’s contact centre platform, and leverages artificial intelligence to give Virgin Mobile México customers an ability to receive fast help from bots and human service agents. Continue reading Virgin Mobile México Chooses HelpSocial To Provide Digital Engagement Solution For Customer Service Agents and Bots

Talkdesk helps power team of 1,150 student-facing employees for 2U, Inc.

Talkdesk announced their selection by 2U, Inc., a global leader in educational technology, as its contact centre solutions provider. Talkdesk supports more than 1,150 employees across four 2U offices in the U.S., two international locations, and dozens of remote employees around the world. 2U leverages Talkdesk’s unique combination of reliability, scalability and enterprise-class capabilities with consumer app-level simplicity. Continue reading Talkdesk helps power team of 1,150 student-facing employees for 2U, Inc.

Quest Software Selects Coveo to Transform Customer Experience with AI

Coveo, a market leader in AI-powered business solutions, announced that Quest Software, a global systems management, data protection and security software provider, has chosen Coveo to transform its online customer experience with an enterprise-wide implementation of the company’s AI-powered search and recommendations technology. Continue reading Quest Software Selects Coveo to Transform Customer Experience with AI