NICE announced that DiDi Global has selected NICE Workforce Management (WFM) and Employee Engagement Manager (EEM) for its cloud-based innovative technology. Continue reading NICE Selected by DiDi Global to Deliver Real-time AI Driven Personalized Interactions
Category Archives: Who’s Buying What?
iQor Drives Digital Transformation in Retail With NICE CXone
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is harnessing the power of the NICE CXone cloud-based platform to augment human service delivery through transformative CX solutions customized for leading retail, eTail, and e-commerce brands. Continue reading iQor Drives Digital Transformation in Retail With NICE CXone
Admiral Selects Google Cloud to Accelerate Innovative Customer Experiences
Admiral, a leading financial services company in the UK and part of the Admiral Group, has selected Google Cloud as a strategic cloud partner. Continue reading Admiral Selects Google Cloud to Accelerate Innovative Customer Experiences
Maintel delivers new Genesys based Contact Centre Managed Service to Vanquis Banking Group
Maintel has successfully implemented a brand-new Genesys based Contact Centre managed service for Vanquis Bank, a leading specialist bank. Continue reading Maintel delivers new Genesys based Contact Centre Managed Service to Vanquis Banking Group
Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform
NICE announced that Carnival UK of the Carnival Corporation and PLC, the world’s largest cruise operator group, has selected NICE CXone to revolutionize guest experiences by consolidating contact centre operations on to a unified, AI-powered platform. Continue reading Carnival UK To Revolutionize Guest Experience Leveraging NICE CXone’s Platform
Findel transforms customer experience with IPI’s Contact Centre as a Service solution
IPI, the Contact Centre specialist and solutions provider, has announced that educational resources supplier Findel has successfully migrated its entire Customer Service operations to IPI’s pioneering cloud-based solution, ElasticCX. Continue reading Findel transforms customer experience with IPI’s Contact Centre as a Service solution