Category Archives: Who’s Buying What?

GCI to implement new contact centre at housing and homelessness charity, Shelter

Leading Converged ICT Service Provider GCI has won a significant Skype for Business Contact Centre contract with the UK’s foremost housing and homelessness charity, Shelter. The move will see Shelter use the latest cloud-based technology to run a more flexible Contact Centre to better help the 60,000 people that call it every year for help with their housing needs. Continue reading GCI to implement new contact centre at housing and homelessness charity, Shelter

Jacada Visual IVR Chosen by Leading Global Insurance and Financial Services Provider for its Canadian Operation

Jacada announced that it has signed a material deal with a leading global insurance and financial services provider to implement Jacada’s Visual IVR solution for its Canadian operation in multiple lines of business. Continue reading Jacada Visual IVR Chosen by Leading Global Insurance and Financial Services Provider for its Canadian Operation

Rank Group partners with Rant & Rave to deliver enhanced customer engagement

Rant & Rave the UK leader in real-time customer engagement technology, announces it has been appointed by Rank Group, a leading multi-channel gaming operator, to enhance its customer experience feedback programme and enable it to maximise the quantity and quality of its customers’ feedback. Continue reading Rank Group partners with Rant & Rave to deliver enhanced customer engagement