Category Archives: Who’s Buying What?

Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Centre Solution

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that Market Force Information (Market Force), a leader in customer experience management, has selected RingCentral to expand its contact centre operations and enhance productivity of its global workforce across multiple locations in US, Canada, and Europe. Continue reading Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Centre Solution

Centrica forms strategic partnership with Microsoft to transform field operations with Dynamics 365 and AI

Centrica, the leading international energy and services firm with well-known customer brands British Gas, Dyno and Direct Energy, has formed a strategic partnership with Microsoft designed to transform the way its 12,000-strong team of British Gas engineers serve customers across the UK. The agreement is at the heart of the Centrica purpose to “provide energy and services to satisfy the changing needs of their customers”. Continue reading Centrica forms strategic partnership with Microsoft to transform field operations with Dynamics 365 and AI

Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform. Continue reading Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia

Meraas Deploys LogMeIn Solutions to Enhance Collaboration and Customer Experience

LogMeIn announced that Meraas, a leading designer of living spaces to stimulate a creative urban culture in the United Arab Emirates, has deployed LogMeIn’s leading Communications & Collaboration products, GoToMeeting and OpenVoice, as well as Customer Engagement and Support product, RescueAssist. Continue reading Meraas Deploys LogMeIn Solutions to Enhance Collaboration and Customer Experience

Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Centre Staff

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announces that Dynamic Recovery Solutions has selected CallMiner as its speech and engagement analytics solution to bring greater operational efficiency to its contact centre through improved agent coaching and performance. Continue reading Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Centre Staff

Scandinavian Airlines and Datalex Partner on Multi-Year Digital Retailing Transformation Programme

Datalex plc, a leading provider of digital commerce solutions to global travel retailers, is pleased to announce a new long-term agreement with Scandinavian Airlines (SAS) to support the SAS digital transformation strategy with New Distribution Capability (NDC), merchandising and order management of all products and services across sales channels. Continue reading Scandinavian Airlines and Datalex Partner on Multi-Year Digital Retailing Transformation Programme

Future Chooses Selligent Marketing Cloud to Strengthen Customer Engagement

Selligent Marketing Cloud, the B2C Marketing Automation company announced Future plc as a client. Future is a global multi-platform media company, creating over 200 print publications, apps, websites and events, in fields such as video games, technology, film, music and home. Continue reading Future Chooses Selligent Marketing Cloud to Strengthen Customer Engagement

VoiceFoundry Launch Agent Desktop for Vision Impaired Contact Centre Agents

VoiceFoundry, a principal provider of cloud-based contact centre solutions with a unique focus on customer experience and automation in Asia Pacific, North America and the United Kingdom recently announced the launch of an Amazon Connect Accessible Agent Desktop for vision impaired contact centre agents at Vision Australia. Continue reading VoiceFoundry Launch Agent Desktop for Vision Impaired Contact Centre Agents