Category Archives: Who’s Buying What?

Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency

NICE announced that Thomas Cook, among the world’s leading travel companies, has implemented NICE Robotic Process Automation (RPA) in its United Kingdom-based operations. With the combination of attended and unattended automation, the company is improving customer experience, streamlining its back office, ensuring consistency across markets and saving millions in operational costs over a 24-month period. Continue reading Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency

Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience

NICE announced that Hyundai Capital America has successfully deployed the NICE Engage platform for omnichannel interaction recording to support the auto finance company’s growth while enabling better service for its over 1.7 million retail customers. Continue reading Hyundai Capital America Adopts NICE Cloud Omnichannel Recording Platform to Improve Customer Experience

Fortune 500 Global Packaging Company Selects 3CLogic to Improve Support Services

3CLogic, a leading provider of cloud contact centre software announced its selection by a Fortune 500 company and global leader in the dispensing systems industry to provide an enterprise-level solution for the organization’s internal IT support group serving over 10,000 employees worldwide. Continue reading Fortune 500 Global Packaging Company Selects 3CLogic to Improve Support Services