Medallia announced it has been appointed by leading insurer Zurich to expand the use of Medallia Experience Cloud™ across its UK insurance business. Continue reading Zurich rolls out Medallia Experience Cloud to enhance customer experience
Category Archives: Who’s Buying What?
RS Components Expands Customer Experience Programme with Confirmit
Confirmit has announced that RS Components (RS), the global distributor for engineers, has renewed its agreement with the company for a further three years. RS has worked with Confirmit to implement and run its strategic Voice of the Customer (VoC) programme since 2014 and uses the Confirmit Horizons platform for all survey distribution, feedback collection, reporting, action management and alerting. Continue reading RS Components Expands Customer Experience Programme with Confirmit
GVA Selects Datahug by CallidusCloud
Callidus Software, a global leader in cloud-based sales, marketing, learning and customer experience solutions, announced that GVA, the UK’s leading and most diverse real estate advisory service, has selected Datahug by CallidusCloud to complement its CRM implementation across the business. Continue reading GVA Selects Datahug by CallidusCloud
Attitude Hotels Combines Sunshine and the Cloud with Infor
Infor, a leading provider of industry-specific cloud applications, announced that the Mauritian Group of Hotels Attitude, has deployed Infor CloudSuite Hospitality and Infor SunSystems as part of a program to standardize operations and improve customer experience. Continue reading Attitude Hotels Combines Sunshine and the Cloud with Infor
Telefónica Accelerates New Service Delivery with CA Technologies API Management Solution
CA Technologies has announced Telefónica relies on CA API Management to support communication among disparate elements of its infrastructure supporting more than 200,000 internal and external services. As a result, Telefónica has reduced project costs and times and accelerated the delivery of new customer services. Continue reading Telefónica Accelerates New Service Delivery with CA Technologies API Management Solution
Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement
Hertfordshire-based housing association Thrive Homes has launched an innovative app that provides a new way for customers to interact with the organisation via Apple Store or Google Play. The myThrive self-service app uses 1st Touch digital software from Aareon UK to offer a range of online customer self-service requests 24/7 via smartphones and tablets. The app is an important part of Thrive’s digital approach to customer engagement. Continue reading Thrive Homes’ App Delivers 1st Touch Self-Service To Transform Customer Engagement