Category Archives: Who’s Buying What?

Innovative Managed Care Provider Transitions from Premise Software to inContact Cloud Contact Center Solution

PRESS RELEASE: inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a new healthcare customer is moving contact center operations to the cloud from an older premise-based system. Already handling over 5,000 service interactions per day, the healthcare provider is expanding to deliver additional services while looking for ways to reduce operating costs. Continue reading Innovative Managed Care Provider Transitions from Premise Software to inContact Cloud Contact Center Solution

Government Organizations Globally Select Unify to Build Engaged Cities and a New Way to Work

PRESS RELEASE: Unify’s next-generation collaboration technology cultivates an Engaged City and allows governments to service citizens through any channel – including rapidly growing mediums, such as social media, while reaping the benefits of immediate savings, and heightened employee productivity. Continue reading Government Organizations Globally Select Unify to Build Engaged Cities and a New Way to Work

Cairn Housing Association chooses Netcall for complete customer engagement

netcall logoPRESS RELEASE: Cairn Housing Association is to overhaul the way it interacts with customers, using Netcall’s customer engagement suite to engage via email, SMS messaging, web chat and social media. Using these new channels, Cairn aims to be a leader in service delivery in the housing sector. The new five-year agreement will see the organisation’s entire end-to-end customer engagement process managed over Netcall’s Liberty platform. Continue reading Cairn Housing Association chooses Netcall for complete customer engagement

Targetgroup Deploys SmartRecord® To Unlock Hosted Unified Communication Opportunities in Ecuador

PRESS RELEASE: CTI Group, a global provider of carrier-grade software solutions and services which empower organizations through communication analytics, is pleased to announce their hosted SmartRecord® solution is being deployed by Targetgroup to capitalize on the growing trend of hosted unified communications in Ecuador. Continue reading Targetgroup Deploys SmartRecord® To Unlock Hosted Unified Communication Opportunities in Ecuador