Category Archives: Who’s Buying What?

Selectra selects NewVoiceMedia as its preferred contact centre partner

NewVoiceMedia announced that Selectra, a leader in energy price comparisons, has chosen its ContactWorld for Service platform to enhance its contact centre operations and customer experience throughout Europe. Selectra signed a three-year agreement for ContactWorld, replacing previous contact centre technology from Talkdesk that had a basic level of API integration with its Zoho CRM platform and very limited telephony infrastructure. Continue reading Selectra selects NewVoiceMedia as its preferred contact centre partner

Fuze Selected by Boon Edam to Support Global Digital Transformation Strategy

PRESS RELEASE: Fuze, the leading cloud-based communications solution provider for the modern global enterprise announced a new contract with Boon Edam, a global manufacturer of high-end revolving doors and access gates, which will deliver a business communications platform as part of its digital transformation program to overhaul the company’s entire IT function. Continue reading Fuze Selected by Boon Edam to Support Global Digital Transformation Strategy

EY select Thunderhead to help British & Irish Lions engage with fans

PRESS RELEASE: Thunderhead, leader in enterprise technology for customer engagement announces that it has been chosen by EY to build fan engagement for the British & Irish Lions. The Lions team, selected from Home Nations players, kicked off their southern hemisphere tour of New Zealand earlier this month. Thunderhead’s ONE Engagement Hub (ONE) is a cloud-based omnichannel engagement platform that enables organisations across all industry sectors to leverage journey insight and behaviour to drive conversation-led engagement, building stronger and more valuable relationships. Continue reading EY select Thunderhead to help British & Irish Lions engage with fans

Adventure retailer Cotswold Outdoor boosts marketing tech investment

PRESS RELEASE: Adventure clothing retailer Cotswold Outdoor has invested in new marketing technology to support its upcoming growth trajectory. With over 80 stores throughout the UK plus a strong ecommerce presence, Cotswold Outdoor customers adopt different paths to purchase. But the brand has also recently implemented Call Intelligence software from ResponseTap, to ensure a true omnichannel proposition. Continue reading Adventure retailer Cotswold Outdoor boosts marketing tech investment

Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations

NewVoiceMedia announced that Xtreme Lashes by Jo Mousselli®, the global leader in eyelash extensions, is using ContactWorld to enhance its contact centre operations and customer experience. Xtreme Lashes signed a three-year agreement for NewVoiceMedia’s ContactWorld solution to replace its phone system, which lacked Salesforce integration and was no longer supporting the company’s rapid growth. Continue reading Xtreme Lashes by Jo Mousselli® sets sights on NewVoiceMedia to enhance service and operations