Category Archives: Who’s Buying What?

Eckoh signs $24 Million Significant US Partnership Agreement

PRESS RELEASE: Eckoh plc, a global provider of secure payment products and customer service solutions, today announces that it has signed a five-year exclusive agreement with a leading U.S. based provider of business process outsourcing and communication services (‘the Partner’), to distribute its secure payment products across the US. Continue reading Eckoh signs $24 Million Significant US Partnership Agreement

Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience

PRESS RELEASE: IBM announced that Zain, the pioneer of mobile telecommunications in Kuwait, has chosen IBM’s social software to deliver deeper, more personalized experiences for its 2.5 million customers in the country. The IBM solution brings together Zain’s digital, mobile and social platforms to offer customers a single, compelling point of engagement. Continue reading Zain Kuwait Selects IBM Social Software to Enhance Customer Digital Experience

NV Energy Selects Genesys to Boost its Customer Experience

Geneys_logoPRESS RELEASE: Genesys, a leading provider of customer experience and contact center solutions, today announced that NV Energy, an energy holding company serving approximately 1.3 million electric and natural gas customers in Nevada, has selected Genesys to replace its entire customer care infrastructure with an integrated, IP-based solution to improve its customer experience and increase customer satisfaction. Continue reading NV Energy Selects Genesys to Boost its Customer Experience

Aldwyck Drives Customer Self-Service And Mobile Working With 1st Touch

PRESS RELEASE: Aldwyck Housing Group has chosen mobile workforce technology from 1st Touch (www.1sttouch.com). The software will enable a multi-platform technology solution for the delivery of its ‘Connect’ repairs and housing management services and so future-proof the service provided by both responsive repairs operatives and Housing Officers. Aldwyck were also interested in the development by 1st Touch of an integrated 24/7 online customer self-service facility and mobile app and are developing their requirements to tailor the use of this functionality for the benefit of their customers. Continue reading Aldwyck Drives Customer Self-Service And Mobile Working With 1st Touch

Express Medicals deploys ‘appointments-to-results’, end-to-end mplsystems customer management solution

PRESS RELEASE:  Express Medicals, providers of occupational health medicals, drugs & alcohol testing services, has selected mplsystems to deploy a cloud-based customer management system to automate its appointments and results processes. Express Medicals provides ‘fitness to work’ assessments for skilled workers, with 16 fixed clinics across the UK in addition to mobile operations. Continue reading Express Medicals deploys ‘appointments-to-results’, end-to-end mplsystems customer management solution