Category Archives: Who’s Buying What?

ShoreTel Summit Enables Georgia Tourism to Improve Customer Service

PRESS RELEASE: ShoreTel® announced that Georgia Tourism is relying on ShoreTel Summit™ to improve customer service and response times. With an IVR application built on Summit, Georgia Tourism has the ability to roll overflow calls to alternate offices and receive voicemail-to-email notifications during and after visitor center hours. Continue reading ShoreTel Summit Enables Georgia Tourism to Improve Customer Service

PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud

PSCU, the nation’s leading credit union service organization, has announced a partnership with Pindrop, a pioneer in voice security and caller authentication, to identify and prevent call center authentication fraud. Call center fraud happens when criminals use the phone channel to impersonate consumers to gain access to their account funds and sensitive data. Continue reading PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud

Drobo to Enhance Customer Service Experience With Mize Customer Portal

PRESS RELEASE: Mize, a leading provider of connected customer experience platform and My Customer Portal announced that Drobo has selected to implement Mize platform and Smart Blox to enhance customer service by unifying Registration, Warranty entitlements, Support, Knowledge, Returns, and DroboCare. Continue reading Drobo to Enhance Customer Service Experience With Mize Customer Portal

Selligent announces digital partnership with Ocado

PRESS RELEASE: Selligent, the world’s leading independent provider of 1-to-1 engagement solutions for relationship marketers, has announced online supermarket Ocado as a new client. Ocado.com is one of Britain’s leading online retailers, delivering to over 70% of the UK population. Selligent’s innovative relationship marketing platform will help Ocado to provide efficient customer engagement through the distribution of meaningful omnichannel communications across mobile, social and email. Continue reading Selligent announces digital partnership with Ocado

HSN Enhances Employee Engagement with NICE Performance Management

PRESS RELEASE: NICE announced that HSN is successfully using NICE Performance Management with Gamification. HSN is a leading entertainment and lifestyle retailer reaching approximately 94 million households with most of its 1,700 sales and service agents working from home. With such a widely dispersed workforce, HSN had limited options to rally and encourage employees using the conventional tactics that build healthy competitive spirit and camaraderie in group settings. Continue reading HSN Enhances Employee Engagement with NICE Performance Management

Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth

PRESS RELEASE: Iconic global fashion brand Kurt Geiger has selected Manhattan Associates’ Omni-Channel Solutions platform as the foundation for a systems transformation that will advance its global retailing capabilities and support the company’s growth objectives into the future. With Manhattan’s industry-leading technology, Kurt Geiger will be able to improve its service offering across all channels and deliver a more fulfilling customer experience. Continue reading Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth