Category Archives: Who’s Buying What?

Asian telecom services provider selects eGain for knowledge-powered digital engagement

logo_egainPRESS RELEASE: eGain, the leading provider of cloud-based customer engagement solutions, today announced that a large multi-play communications service provider in Asia has selected eGain to provide fast, accurate customer service and execute on its strategy to deliver converged services. Continue reading Asian telecom services provider selects eGain for knowledge-powered digital engagement

Hat-Trick of Major Contract Wins for SpeechStorm

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm, today announces three major contract wins in the European mobile communications and global logistics sectors, and with a major US service provider for its personalized call-handling, self-service and secure payment customer service solutions. The value of the deals cannot be disclosed. Continue reading Hat-Trick of Major Contract Wins for SpeechStorm

SpeechStorm Signs First Major US Customer

PRESS RELEASE: Leader in mobile and voice customer service, SpeechStorm, has signed a contract with its first US customer, a nationwide service provider and household name, which has selected SpeechStorm’s Secure Payments solution to capture customer credit card payments securely and efficiently in its contact centres. The value of the deal cannot be disclosed. Continue reading SpeechStorm Signs First Major US Customer

TELUS selects Enghouse Interactive to Support Cloud Contact Centers in Canada

EnghousePRESS RELEASE: Enghouse Interactive, developer of the most comprehensive portfolio of interaction management solutions, is pleased to announce that TELUS has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) Cloud solution to support contact center services in Canada. Continue reading TELUS selects Enghouse Interactive to Support Cloud Contact Centers in Canada