PRESS RELEASE: Vertex, a leader in utility customer experience solutions, today announced that DC Water, provider of world-class water services in Washington D.C., selected the VertexOne Cloud CIS, Web & Mobile Self-Service, and Mobile Work Management solutions. The new solutions will be implemented in just 12 months, and will provide DC Water with agile and future-proof technology for its customer service operations. Continue reading VertexOne Partners with DC Water to Deliver on its Vision for the Future
Category Archives: Who’s Buying What?
Walbrook Capital Markets picks VIA for full communications revamp
PRESS RELEASE: VIA, the business telephony and communications specialist, has completed a modernisation project to provide a leading brokerage firm with a full suite of cloud-based communications solutions at their new premises in London. Walbrook Capital Markets was looking to upgrade its historic trader voice system and a wider telephony network. Continue reading Walbrook Capital Markets picks VIA for full communications revamp
Genius Foods chooses RingCentral as Unified Communications provider
CASE STUDY: Genius foods started out in Edinburgh in 2009 with the aim of providing high quality alternatives for baked products on the shelves that contain gluten. The business quickly became a multi-site company with locations in Bathgate, Hull and Scunthorpe. Today the products can be found in stores around the world. Continue reading Genius Foods chooses RingCentral as Unified Communications provider
TechStyle Deploys NICE WFM Integrated with inContact Solution to Create a Unified Global Platform for Greater Customer Service and Employee Satisfaction
PRESS RELEASE: NICE announced that the TechStyle Fashion Group, a dynamic global lifestyle company, has deployed a unified cloud workforce management (WFM) platform for their global organization of 680 customer-facing agents. This project, which integrates capabilities from NICE and inContact, allows agents in Los Angeles, Barcelona, the Philippines, Mexico, Poland and Serbia to enjoy advanced agent empowerment capabilities, while providing the company enhanced insights into operational metrics for greater efficiency. Continue reading TechStyle Deploys NICE WFM Integrated with inContact Solution to Create a Unified Global Platform for Greater Customer Service and Employee Satisfaction
Homebell accelerates expansion with cloud technology from NewVoiceMedia
NewVoiceMedia announced that Homebell has accelerated its growth, improved its customer experience and doubled its contact centre agents’ efficiency in less than a year, with NewVoiceMedia’s ContactWorld for Service platform. Continue reading Homebell accelerates expansion with cloud technology from NewVoiceMedia
Optus Business Provides Uniting With Point-Of-Care Technology To Support Australia’s Ageing Population
PRESS RELEASE: Optus Business announced a new five-year deal with aged care and community service provider Uniting to deliver Fixed Voice, Mobile, Unified Communications-as-a-Service (UCaaS) and Data Network services to support Uniting better connect and serve its customers. Continue reading Optus Business Provides Uniting With Point-Of-Care Technology To Support Australia’s Ageing Population