Mitel® announced that it is providing a unified communications solution for the Beijing Rail Transit Control Center in partnership with Beijing Waneasy Technology Co. Ltd. As part of a complete communications renovation, the TCC selected Mitel for its reliability, scalability and flexible convergence capabilities. Continue reading Beijing Rail Transit Control Center Selects Mitel to Communicate and Collaborate With Ease
Category Archives: Who’s Buying What?
The Salvation Army National Headquarters To Replace Legacy On-Premise Systems with RingCentral’s Cloud Communications Solution to Enhance Workforce Engagement and Productivity
RingCentral announced that The Salvation Army USA, an organization that has been helping those in need in the United States for the past 130 years, has selected RingCentral Office® as its cloud communications solution. Leveraging RingCentral’s integration with Microsoft Office 365, The Salvation Army employees at the national headquarters office located in Washington D.C. will now have access to powerful communications capabilities within their main productivity suite, enhancing their ability to efficiently communicate and collaborate with co-workers. Continue reading The Salvation Army National Headquarters To Replace Legacy On-Premise Systems with RingCentral’s Cloud Communications Solution to Enhance Workforce Engagement and Productivity
Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact Centre Solution
PRESS RELEASE: One of the UK’s biggest water companies, Northumbrian Water Group, has selected a cloud-hosted multi-vendor technology solution from PC-1 to power an ambitious multi-channel customer service strategy for its Northumbrian Water and Essex & Suffolk Water businesses. Northumbrian, already listed among the nation’s top three for customer satisfaction by industry regulator Ofwat, aims to set the standard for service excellence by providing household and business customers with consistent, ‘joined up’ services across voice, online and social channels. Continue reading Northumbrian Water Group Selects PC-1 to Power its Multi-channel Customer Strategy with a Private Cloud Contact Centre Solution
Sushi Tei Dishes Up The Best Experiences with Omni-Channel Capabilities Powered by Avaya
PRESS RELEASE: Sushi Tei Pte Ltd, a leading restaurant chain in Singapore and across Asia, is bringing the dining experience into the digital age by leveraging the latest in contact center solutions by Avaya, a global leader in business communications software, systems and services. The adoption of the Avaya IP Office Platform delivers a seamless, unified experience to its customers, partners and employees across every touch point. Continue reading Sushi Tei Dishes Up The Best Experiences with Omni-Channel Capabilities Powered by Avaya
Lastminute.com Chooses Translations.com as Preferred Localization Partner for Multilingual Website Content
PRESS RELEASE: Translations.com, a division of TransPerfect, the world’s largest privately held provider of language services and translation-related technologies announced an engagement with lastminute.com, a worldwide leader in the online travel industry, to support their multilingual strategy initially in four new languages—Spanish, French, Italian, and German. Continue reading Lastminute.com Chooses Translations.com as Preferred Localization Partner for Multilingual Website Content
Health Insurance Innovations Selects CallMiner Interaction Analytics to Build Consumer and Regulatory Confidence
CallMiner, the leader in Interaction Analytics solutions, announces that Health Insurance Innovations, Inc. (HII), an administrator of affordable web-based health insurance, has selected CallMiner Eureka to gather business intelligence on conversations between HII’s licensed and carrier-appointed insurance agents and customers in order to improve the customer experience and verify quality assurance compliance with each purchase. Continue reading Health Insurance Innovations Selects CallMiner Interaction Analytics to Build Consumer and Regulatory Confidence