In line with its digital transformation, Union Bank of the Philippines (UnionBank), one of the largest banks in the country, has enhanced its customer service infrastructure, to further improve interaction between the bank and its clients and, at the same time, boost customer service agent performance. Continue reading UnionBank improves customer interaction with Aspect Software Omni-Channel Solution
Ozarks Electric Selects Noble to Improve Customer Experience
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces today that Ozarks Electric Cooperative has selected the Noble Enterprise Contact Center Solution to help enhance the customer experience of their electrical service members and subscribers of OzarksGo, the telecommunications subsidiary of Ozarks Electric, as they roll out their all-fiber gigabit Internet and HDTV and telephone services to Northwest Arkansas and Northeast Oklahoma. Continue reading Ozarks Electric Selects Noble to Improve Customer Experience
Finding the Perfect Balance of AI and Agent-Assisted Service
While there isn’t a specific threshold for “too much” or “too little” artificial intelligence, every organisation should take great care to ensure that the use of AI is complementary to their existing customer experience and aligns with both the customer’s and agent’s expectations. Continue reading Finding the Perfect Balance of AI and Agent-Assisted Service
Børge Astrup, CEO of Puzzel looks back over the last year as the company celebrates its first birthday.
This time last year, Intelecom combined its contact centre, interactive mobile messaging and payments divisions to create a new organisation called Puzzel and what an amazing 12 months it has been. The number of agents on the Puzzel platform is at an all-time high and the company now employs 150 people across six different countries. Puzzel has also benefitted from a transformation in the contact centre industry as a whole. Continue reading Børge Astrup, CEO of Puzzel looks back over the last year as the company celebrates its first birthday.
Tethr’s AI-based platform for phone conversations achieves PCI Level 1 certification using unique redaction and sentence detection technology
Tethr, the first and only AI-powered communication intelligence platform for enterprise contact centers and financial centers has further extended its security standards with the achievement of PCI V3.2 L1 security certification. Continue reading Tethr’s AI-based platform for phone conversations achieves PCI Level 1 certification using unique redaction and sentence detection technology
D4t4 Solutions Announces Latest Celebrus Release
D4t4 Solutions Plc has announced general availability for the latest release of its leading Celebrus Customer Data Platform (CDP). Continuing its commitment to creating the industry’s most advanced unified system for customer data, Version 8 Update 19 delivers a host of new features that broaden the appeal of Celebrus to enterprises focused on deepening customer engagement. Continue reading D4t4 Solutions Announces Latest Celebrus Release