Rank Group partners with Rant & Rave to deliver enhanced customer engagement

Rant & Rave the UK leader in real-time customer engagement technology, announces it has been appointed by Rank Group, a leading multi-channel gaming operator, to enhance its customer experience feedback programme and enable it to maximise the quantity and quality of its customers’ feedback. Continue reading Rank Group partners with Rant & Rave to deliver enhanced customer engagement

Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience

eGain, the leading provider of cloud-based customer engagement solutions, announced that Paylocity, a leading cloud-based provider of payroll and HCM (human capital management) software solutions, selected eGain’s AI reasoning solution to help guide its customer service team to fast, accurate, and consistent answers as they continue their focus on providing high-touch client service. Continue reading Paylocity Selects eGain® AI™ to Help Guide Customer Service Experience

NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia

NICE inContact, a NICE business, announced the expansion of its artificial intelligence applications with the Omilia conversational technology stack on CXexchange, an extensive marketplace featuring ready-to-use applications designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia

Oracle Communications Helps Evolve IP Expand Services

Evolve IP, an innovative cloud strategy company, is using Oracle Communications to modernize its European network infrastructure and deliver new services to customers. Evolve IP has deployed Oracle Communications Session Border Controller (SBC) to enable secure IP-based access for their hosted contact center software, and for several other services including SIP trunking, hosted business telephony, CRM integration, and fixed-mobile integration. Continue reading Oracle Communications Helps Evolve IP Expand Services

Oracle AI Powers Future of Customer Experience Management

Oracle announced a series of new innovations that help marketing, sales, commerce, and customer service professionals meet the rapidly changing expectations of today’s empowered customers. The latest updates to the Oracle Customer Experience (CX) Cloud Suite support the connected digital enterprise by introducing new artificial intelligence based applications, data analytics solutions, and innovative search, voice, and video capabilities. Continue reading Oracle AI Powers Future of Customer Experience Management