Virtual Hold Technology has been synonymous with contact centre callback technologies, having pioneered the technology that today reduces frustration for millions of individuals engaging with companies for service and support. But just as the contact centre landscape has shifted, so has Virtual Hold Technology, the company. Continue reading Virtual Hold Technology is now VHT
Lithium Messaging Launches for Brands to Seamlessly and Securely Communicate with Customers across Social, Web and Mobile Apps
Lithium Technologies, the leading platform for enabling brands to support, serve and engage customers across digital channels, announced the launch of Lithium Messaging. For brands who use the Lithium platform, they can now centrally manage digital customer service across social channels, online communities and – with the launch of Messaging – web chat and mobile apps. Continue reading Lithium Messaging Launches for Brands to Seamlessly and Securely Communicate with Customers across Social, Web and Mobile Apps
Echo-U South contact centre blooms with 50 new jobs for springtime
Bournemouth customer contact centre Echo-U South is creating up to 50 permanent customer service advisor jobs for local people. Continue reading Echo-U South contact centre blooms with 50 new jobs for springtime
Pegasystems Introduces Pega GDPR Accelerator to Help Companies Fast Track Regulatory Readiness
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced Pega® GDPR Accelerator – a set of customizable templates for Pega software that helps businesses accelerate compliance with the EU’s General Data Protection Regulation (GDPR). Continue reading Pegasystems Introduces Pega GDPR Accelerator to Help Companies Fast Track Regulatory Readiness
Confirmit Launches Employee Pulse Solution
Confirmit has announced the launch of a new solution that will enable businesses to run highly flexible, employee listening programmes that transform their employee voices into business change. Confirmit Employee Pulse provides a ground-breaking approach to delivering an empowered employee feedback approach, creating a solution that supports any type of employee feedback, from company-wide surveys, to ad-hoc programmes that identify and address specific local issues. Continue reading Confirmit Launches Employee Pulse Solution
Altares D&B selects NewVoiceMedia as contact centre partner to transform experience for European customer base
NewVoiceMedia announced that Altares D&B selected its platform to create exceptional, emotive customer experiences, improving the service it provides to its European customer base. Continue reading Altares D&B selects NewVoiceMedia as contact centre partner to transform experience for European customer base