Twilio, the leading cloud communications platform company, was estimated as the 2nd largest cloud-based contact centre infrastructure vendor based on number of customers, and the 3rd largest based on seats in DMG’s 2017 – 2018 Cloud-Based Contact Center Infrastructure Market Report. This report features 12 leading and contending cloud-based contact centre infrastructure vendors. Continue reading Analyst Firm Estimates Twilio as a Leading Cloud Contact Centre Provider →

Nokia launched a new cloud-native Enterprise Session Border Controller (eSBC) that brings secure, ultra-high-quality IP voice and video services to enterprise customers. Continue reading New cloud-native Nokia Enterprise Session Border Controller delivers unparalleled security and flexibility for enterprise communications →

Monet Software is proud to announce the release of our Workforce Management (WFM) solution for Salesforce that empowers businesses to connect with customers, partners and employees in new ways. Continue reading Monet Software Announces Workforce Management for Salesforce – A Cloud Scheduling and Forecasting Solution for Help Desks →

Vonage, a business cloud communications leader, has announced Vonage Business Cloud, the Company’s new cloud-native platform that culminates a three-year software development effort. Vonage Business Cloud was designed to cater to the unique needs of mid-market businesses, and replaces Vonage Essentials, which has been retired. Continue reading Vonage Redefines Business Communications with Launch of Next-Generation Cloud-Native Platform →