Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk

Serenova has released Skylight for CRM with key integrations to Salesforce and Zendesk. The all-new agent experience, included in the latest release of CxEngage, embeds omnichannel interaction and routing capabilities directly into the customer relation management solution (CRM) to provide agents a single workspace for supporting customer interactions. Continue reading Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk

NICE Kicks-off 2018 EMEA CX Excellence Awards Program

NICE announced the launch of the 2018 EMEA CX Excellence Awards Program, honoring customers in the region for driving creative, innovative customer interactions using its solutions. This year’s program includes the addition of accolades in two new categories, the first of which acknowledges excellence in cloud roll outs while the second highlights new customers that have demonstrated distinction in implementing best practices.​ Continue reading NICE Kicks-off 2018 EMEA CX Excellence Awards Program

RingCentral Launches Integrated Collaborative Meetings Solution

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced the launch of its next-generation RingCentral Meetings™ solution. RingCentral Meetings delivers integrated team messaging, online meetings, video conferencing, screen-sharing, and task management in a single solution to enable a full meeting experience. Continue reading RingCentral Launches Integrated Collaborative Meetings Solution

Bright Pattern Announces Groundbreaking Spring 2018 Release of its Cloud Contact Centre Platform

Bright Pattern announces the Spring 2018 release of its cloud contact center suite featuring an all-new architecture that strengthens Bright Pattern’s platform with the numerous capabilities that have been introduced over the last 18 months. Continue reading Bright Pattern Announces Groundbreaking Spring 2018 Release of its Cloud Contact Centre Platform