8×8 Virtual Office and Virtual Contact Centre SuiteApps Achieve ‘Built for NetSuite’ Verification

8x8-INC-HiResPRESS RELEASE: 8×8, Inc., a provider of cloud contact centre, unified communications and collaboration solutions announced that the 8×8 Virtual Office SuiteApp and the Virtual Contact Centre SuiteApp have achieved ‘Built for NetSuite’ verification. 8×8’s cloud communications SuiteApps, built using NetSuite’s SuiteCloud Computing Platform, provide NetSuite customers with a tightly integrated business telephony and contact centre solution that simplifies the execution, management and reporting of day-to-day customer interactions. Continue reading 8×8 Virtual Office and Virtual Contact Centre SuiteApps Achieve ‘Built for NetSuite’ Verification

Aspect Software’s Customer Self-Service Platform CXP Pro 14 Elevates Omni-Channel Experience

aspect-logo-std-full-RGBPRESS RELEASE: Aspect Software announced Voxeo CXP Pro 14, a bundle of the new releases of Voxeo CXP 14, an application lifecycle management platform, and the IVR platform Prophecy 14. With enhancements to the Business User Interface (BUI) and mobile Web support, CXP Pro 14 creates a comprehensive software platform to build, deploy, manage and analyze customer self-service applications across multiple channels, including Interactive Voice Response (IVR), interactive text, mobile Web, and social media. Continue reading Aspect Software’s Customer Self-Service Platform CXP Pro 14 Elevates Omni-Channel Experience

Convergys Partners with Voci Technologies for Accurate, Fast Speech-To-Text

PRESS RELEASE: Convergys Corporation and Voci Technologies Incorporated announced today Convergys Analytics’ selection of Voci’s V-Cloud speech recognition solution to automate the extraction of business intelligence from audio. Continue reading Convergys Partners with Voci Technologies for Accurate, Fast Speech-To-Text