Verint Tops CRM’s “Service Awards” Program for Seventh Consecutive Year

Verint LogoPRESS RELEASE: Verint® Systems Inc., announced that it has earned CRM magazine’s “2014 Service Winner” award—the publication’s highest rating—in the Workforce Optimization (WFO) category. It also received the “2014 Service Leader” honor for Enterprise Feedback Management (EFM). Companies were evaluated based on their reputation for customer satisfaction, depth of functionality, and company direction, and technology costs over a five-year period.  Continue reading Verint Tops CRM’s “Service Awards” Program for Seventh Consecutive Year

Ventana Research Releases Benchmark Study on Next-Generation Customer Analytics

PRESS RELEASE: Ventana Research this week released the findings of its latest benchmark research, on the topic of customer analytics and its intersection with next-generation technologies including big data, cloud computing, mobile technology and social collaboration. The research study was sponsored by Transera, the Customer Engagement Analytics in the cloud company.  Continue reading Ventana Research Releases Benchmark Study on Next-Generation Customer Analytics

Hiscox extends Maxymiser partnership to improve customer engagement in European markets

PRESS RELEASE: Global specialist insurer, Hiscox, has extended its partnership with global, unified customer experience optimization experts Maxymiser beyond its already successful optimization campaigns in the US and the UK and into Europe.  Continue reading Hiscox extends Maxymiser partnership to improve customer engagement in European markets