Serenova has released Skylight for CRM with key integrations to Salesforce and Zendesk. The all-new agent experience, included in the latest release of CxEngage, embeds omnichannel interaction and routing capabilities directly into the customer relation management solution (CRM) to provide agents a single workspace for supporting customer interactions. Continue reading Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk
Tech City UK chooses Semafone to join 2018 Future Fifty
Semafone, the leading provider of data security and compliance solutions for contact centres, has been selected to join Tech City UK’s Future Fifty cohort for 2018. Continue reading Tech City UK chooses Semafone to join 2018 Future Fifty
NICE Kicks-off 2018 EMEA CX Excellence Awards Program
NICE announced the launch of the 2018 EMEA CX Excellence Awards Program, honoring customers in the region for driving creative, innovative customer interactions using its solutions. This year’s program includes the addition of accolades in two new categories, the first of which acknowledges excellence in cloud roll outs while the second highlights new customers that have demonstrated distinction in implementing best practices. Continue reading NICE Kicks-off 2018 EMEA CX Excellence Awards Program
RingCentral Launches Integrated Collaborative Meetings Solution
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced the launch of its next-generation RingCentral Meetings™ solution. RingCentral Meetings delivers integrated team messaging, online meetings, video conferencing, screen-sharing, and task management in a single solution to enable a full meeting experience. Continue reading RingCentral Launches Integrated Collaborative Meetings Solution
Ozonetel Announces AI Applications for Contact Centers, Unveils Roadmap
Ozonetel, pioneering cloud contact centre software provider in India, has announced its AI driven contact center solution. Its tools include natural language processing, voice bots, chatbots, and smart assistants. Continue reading Ozonetel Announces AI Applications for Contact Centers, Unveils Roadmap
Bright Pattern Announces Groundbreaking Spring 2018 Release of its Cloud Contact Centre Platform
Bright Pattern announces the Spring 2018 release of its cloud contact center suite featuring an all-new architecture that strengthens Bright Pattern’s platform with the numerous capabilities that have been introduced over the last 18 months. Continue reading Bright Pattern Announces Groundbreaking Spring 2018 Release of its Cloud Contact Centre Platform