Netop Upgrades Live Chat Software for Improved Customer Service Efficiency in Holiday Season

PRESS RELEASE: Netop has released a new version of Live Guide, the popular live chat software used by customer service and technical support teams to deliver better, faster service and support. Combining text, audio and video chat in one intuitive platform, Netop Live Guide provides the routing, reporting and remote assistance tools that companies depend on to efficiently manage high volumes of customer inquiries during the holiday season and beyond. Continue reading Netop Upgrades Live Chat Software for Improved Customer Service Efficiency in Holiday Season

Webhelp Group announces acquisition of R Systems Europe

PRESS RELEASE: The Webhelp Group, parent company of Webhelp UK, has announced the acquisition of R Systems Europe. R Systems Europe provides knowledge intensive technical support, innovative support in logistics processes and CRM solutions. The company is headquartered in Enschede, Netherlands with a branch office in Metz (France), providing customer contact solutions in more than eighteen languages to international customers. Continue reading Webhelp Group announces acquisition of R Systems Europe