Read our Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn… Continue reading Insight 2018: Q&A with Ryan Lester, Director of Customer Engagement Solutions at LogMeIn
Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc. Continue reading Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020
Research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service
Marks & Spencer, Monsoon, Wilko and John Lewis are among the easiest retailers for consumers to get in touch with, according to latest findings. Yonder Digital Group, commissioned research analysing how easily UK consumers could get in touch with retailers via their preferred channel and identified a dutiful-dozen retailers that are ticking all the boxes. Continue reading Research by Yonder Digital Group reveals 12 UK retailers that are offering the best customer service
Tessi Graddo BPO chooses Enghouse Interactive Solutions for its Expansion Process
Tessi Graddo BPO, a subsidiary company of Tessi Group, specialized in BPO operational services and contact center outsourcing, has chosen Enghouse Interactive solutions to address the company’s opening to the market, its growth and the marketing of its digital transformation services. Continue reading Tessi Graddo BPO chooses Enghouse Interactive Solutions for its Expansion Process
Auto Trader partners with Selligent Marketing Cloud to motor ahead with customer engagement strategy
Selligent Marketing Cloud, a B2C Marketing Automation platform announced Auto Trader as a client. Auto Trader is the UK and Ireland’s largest digital automotive marketplace, and sits at the heart of the UK car buying and selling process. Continue reading Auto Trader partners with Selligent Marketing Cloud to motor ahead with customer engagement strategy
3Cinteractive Announces Industry’s First RCS Business Messaging Engagement Platform
3Cinteractive (3C), the leading provider of mobile marketing services for enterprise businesses, announced the mobile industry’s first A2P Rich Communication Services (RCS) messaging engagement platform. This platform is an extension of 3C’s existing mobile engagement platform, enabling brands to orchestrate and deliver the next generation of A2P messaging created by RCS capabilities. Continue reading 3Cinteractive Announces Industry’s First RCS Business Messaging Engagement Platform