Stop treating the back office as an after thought

PRESS RELEASE: The back office is the Cinderella when it comes to workforce optimisation, with the majority of companies trying to make do with spreadsheets, front office solutions or simply doing nothing at all. This is according to the latest findings into operational management and employee productivity from eg solutions*, a back office workforce optimisation company. Continue reading Stop treating the back office as an after thought

Industry-Leading Customer Experience Solutions Now Available from the Cloud in the UK and Ireland

Geneys_logoPRESS RELEASE: Genesys, a leading provider of multi-channel customer experience, self-service and contact centre solutions announced the availability of a full range of Genesys cloud offerings in the UK and Ireland. The new offerings represent the most comprehensive cloud solutions ever made available to the UK and Ireland markets and support the company’s key business imperative for the transformation of the customer experience for organisations of all sizes. Continue reading Industry-Leading Customer Experience Solutions Now Available from the Cloud in the UK and Ireland

Truphone calls for true cloud technology to enhance customer experience

NVM logo jpgPRESS RELEASE: Global mobile network provider Truphone, has transformed its customer experience as it prepares for rapid growth, with NewVoiceMedia’s true cloud contact centre solution ContactWorld for Service. The company, which has built a mobile network without country borders that keeps international business executives better connected, is now able to offer a completely unique, personalised service to thousands of customers around the world. Continue reading Truphone calls for true cloud technology to enhance customer experience