Upstream Works a provider of Omnichannel Contact Center solutions announced the appointment of Andy McDonald as Senior Vice President, Worldwide Sales. The appointment is part of a strategic initiative to better serve growing international demand for best-in-class communication solutions. Continue reading Upstream Works Appoints SVP, Worldwide Sales
ConvergeOne Announces Strategic Acquisition of Arrow Electronics’ Systems Integration Business
ConvergeOne, a leading global IT services provider of collaboration and technology solutions announced that it has signed an agreement to acquire Arrow Electronics’ Systems Integration business, specializing in unified communications, contact center, and voice and data technologies. Completion of the transaction is expected to occur within 30 days. Continue reading ConvergeOne Announces Strategic Acquisition of Arrow Electronics’ Systems Integration Business
CNP Technologies Partners with 8×8 to Expand Cloud Communications and Contact Centre Offerings
CNP Technologies announced it has teamed up with 8×8, a leading provider of global cloud communications and customer engagement solutions, to offer the 8×8 cloud-based communications, collaboration, and contact center solution to its midmarket and enterprise customers. Continue reading CNP Technologies Partners with 8×8 to Expand Cloud Communications and Contact Centre Offerings
Sabio wins Avaya’s 2017 Contact Centre Partner of the Year Award
Sabio has announced that it won two out of the nine major channel partner awards presented at the Avaya Edge World Tour event held at London’s Barbican this week. Sabio was selected as Avaya’s 2017 Contact Centre Partner of the Year, and was also chosen for Avaya’s prestigious Project of the Year Award for its success in winning and deploying one of the largest Oceana projects in Europe. Continue reading Sabio wins Avaya’s 2017 Contact Centre Partner of the Year Award
Genesys PureCloud expands voice options around the globe
Genesys® is accelerating its worldwide cloud-based customer experience capabilities by expanding voice options for the Genesys PureCloud® platform. With a newly increased global footprint of its internet-based telephony service, PureCloud Voice, and the introduction of a cloud-based Bring Your Own Carrier (BYOC) option, Genesys is giving customers unmatched flexibility and control when designing their communications ecosystem. Continue reading Genesys PureCloud expands voice options around the globe
Sundown.ai and WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience
WEBTEXT, a leader in enterprise messaging, and Sundown.ai, a leader in enterprise Artificial Intelligence applications announced they have entered into a partnership to leverage sophisticated self learning artificial intelligence with smart messaging technology to transform customer experiences. Continue reading Sundown.ai and WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience