eGain, the leading provider of cloud-based customer engagement solutions announced that chatbot silos are the biggest hurdle for consumers in using virtual assistants. The finding is from an independent survey of 3,000 consumers, conducted by Chatbots.org. Continue reading Consumers Say No to Chatbot Silos in US and UK Survey
Lionbridge Introduces the Future of Over-the-Phone Interpretation
Lionbridge Technologies, the world’s most trusted translation and digital communications company introduced the future of over-the-phone interpretation (OPI) with GeoFluent Interpreter Direct, a suite of services that significantly improves the customer experience for firms in need of real-time interpretation. Continue reading Lionbridge Introduces the Future of Over-the-Phone Interpretation
Fat Face Enhances Customer Experience With API-Led Connectivity
WHISHWORKS, a MuleSoft integration and Big Data specialist, is pleased to announce that Fat Face, a leading lifestyle clothing and accessories retailer, has successfully implemented and deployed MuleSoft’s Anypoint PlatformTM. Continue reading Fat Face Enhances Customer Experience With API-Led Connectivity
Envision Partners with AVST for an enterprise-class coaching solution
Envision, with more than 20 years of innovation and experience in the contact centre workforce optimization market announced that it has entered into a partnership agreement with Applied Voice & Speech Technologies, Inc. (AVST), a global leader in the field of enterprise communications solutions. Continue reading Envision Partners with AVST for an enterprise-class coaching solution
Fonolo Continues to Strengthen its Contact Centre Patent Portfolio
Fonolo, the pioneer in cloud-based call-back solutions for the contact centre, has further strengthened its patent portfolio around cloud-based call centre services in general, and call-back solutions in particular. The company was recently awarded two new patents, bringing its portfolio to 12 awarded patents in the US and five in Canada, with more applications currently pending. Continue reading Fonolo Continues to Strengthen its Contact Centre Patent Portfolio
Research: U.S. Businesses Not Ready for Machine Learning, Decision Automation
U.S. businesses want to capitalize on emerging technologies like machine learning and artificial intelligence, which have the power to revolutionize how companies operate. But the legacy technology tools businesses rely on may hinder or even prevent them from doing so. Continue reading Research: U.S. Businesses Not Ready for Machine Learning, Decision Automation