Lionbridge Introduces the Future of Over-the-Phone Interpretation

Lionbridge Technologies, the world’s most trusted translation and digital communications company introduced the future of over-the-phone interpretation (OPI) with GeoFluent Interpreter Direct, a suite of services that significantly improves the customer experience for firms in need of real-time interpretation. Continue reading Lionbridge Introduces the Future of Over-the-Phone Interpretation

Envision Partners with AVST for an enterprise-class coaching solution

Envision, with more than 20 years of innovation and experience in the contact centre workforce optimization market announced that it has entered into a partnership agreement with Applied Voice & Speech Technologies, Inc. (AVST), a global leader in the field of enterprise communications solutions. Continue reading Envision Partners with AVST for an enterprise-class coaching solution

Fonolo Continues to Strengthen its Contact Centre Patent Portfolio

Fonolo, the pioneer in cloud-based call-back solutions for the contact centre, has further strengthened its patent portfolio around cloud-based call centre services in general, and call-back solutions in particular. The company was recently awarded two new patents, bringing its portfolio to 12 awarded patents in the US and five in Canada, with more applications currently pending. Continue reading Fonolo Continues to Strengthen its Contact Centre Patent Portfolio