LiveOps Sydney Data Centre Drives High-Speed and Secure Access to Multichannel Contact Centre Data

LiveOps Inc., the global leader in cloud contact centre and customer service solutions announced the opening of a local data centre to better serve the needs of its growing Australian and New Zealand customer base and partner network. The data centre is located in Sydney, NSW. Continue reading LiveOps Sydney Data Centre Drives High-Speed and Secure Access to Multichannel Contact Centre Data

NICE Working with Western Union to Improve the Customer Experience

NICE Systems announced that the Western Union Company is rolling out its Customer Interaction Management solutions to leverage customer insights and deliver an enhanced experience across the company’s global Customer Care Centers. Western Union, a leader in global payment services, selected NICE’s analytics-based solutions as part of a new technology initiative to bolster its customer-centric service model. Continue reading NICE Working with Western Union to Improve the Customer Experience

Multinational appliance manufacturer selects eGain Cloud to power multichannel customer engagement

logo_egaineGain, the leading provider of cloud-based customer engagement solutions announced that a leading European home appliance manufacturer has selected eGain to unify customer engagement across international markets and brands. Continue reading Multinational appliance manufacturer selects eGain Cloud to power multichannel customer engagement

Be Part of the Cloud-Enabled Infrastructure Evolution or Lose Your Competitive Edge

Speaking at Cloud Expo Europe in London, Nathan Bell, Director of Marketing, Products and Pricing at Telstra Global, told the packed conference that having cloud-enabled managed hosting will eliminate many of the overheads associated with traditional ICT, making it a crucial investment for any enterprise which hopes to succeed in the near future. Continue reading Be Part of the Cloud-Enabled Infrastructure Evolution or Lose Your Competitive Edge

Symitar Teams with Adapt, Brings All-in-One Contact Center and IP PBX Platform to Credit Unions

Symitar®, a Jack Henry & Associates, Inc. ®, company, and Adapt Telephony Services, LLC, an Interactive Intelligence Platinum Elite Partner, today announced a strategic partnership that positions Adapt as Symitar’s unified contact center partner serving credit unions. Continue reading Symitar Teams with Adapt, Brings All-in-One Contact Center and IP PBX Platform to Credit Unions