IP telephony specialist and premium brand Snom Technology kicks off 2018 with three new products, one for each of its three main product groups of desk phones, mobile telephony and conferencing. A major highlight is no doubt the D785 IP phone which is now available for bulk orders, as is the new attractively designed and competitively priced M215 SC (single-cell) IP-DECT bundle. Continue reading New year, new products: Strong start to 2018 by Snom with three new products
NewVoiceMedia wins Appealie SaaS Customer Success Award
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won an Appealie SaaS Customer Success Award. Continue reading NewVoiceMedia wins Appealie SaaS Customer Success Award
Consumers move away from Twitter for customer service in favour of Facebook
Data from customer communications platform, Gnatta, show that customers are moving away from Twitter for customer service queries, favouring webchat and Facebook (including Facebook messenger) as the preferred means of communication with brands. Continue reading Consumers move away from Twitter for customer service in favour of Facebook
TeleWare & Team Venti tie up in Skype for Business compliance solution
TeleWare announced that it has signed a new partnership with Team Venti, extending TeleWare’s partnering for growth philosophy into North America and beyond. The two specialist Microsoft Cloud partners have delivered a compliance solution that offers the ultimate one-stop compliance recording and analytics services for firms using Skype for Business. Continue reading TeleWare & Team Venti tie up in Skype for Business compliance solution
Synchronoss Technologies’ New Cloud, Messaging and Digital Offerings
Synchronoss will be offering demos of its updated lineup of solutions, including Personal Cloud, Content Transfer, Messaging Marketplace, Email, and Digital Channels at CES 2018. These demos will take place in The Chairman’s Salon at the Wynn Hotel in Las Vegas from January 9 -12, 2018. Continue reading Synchronoss Technologies’ New Cloud, Messaging and Digital Offerings
Votacall Completes the Acquisition of Lyrix’s Cloud-based Speech Recognition Software Platform
Votacall, a leading provider of Cloud-based voice solutions and business communication systems with an expertise in VoIP, Unified Communications (UC) and Call Center design and deployment, has acquired Mobiso, a Cloud-based Speech Recognition Software Suite from Lyrix, including all intellectual property, patents assets and infrastructure associated with the innovative software product suite. Continue reading Votacall Completes the Acquisition of Lyrix’s Cloud-based Speech Recognition Software Platform