BroadSoft and toplink Offer A New Integrated Solution for Modern Enterprise Business Calling, Collaboration and Contact Centers

BroadSoft and toplink, operator of one of the largest cloud telephone systems in Germany, announce a new cloud solution for medium-sized and large enterprises. This makes toplink one of the first providers in the German market to offer the entire BroadSoft Business suite on the cloud platform BroadCloud to existing and new customers. Continue reading BroadSoft and toplink Offer A New Integrated Solution for Modern Enterprise Business Calling, Collaboration and Contact Centers

Capgemini to help accelerate robotic automation across UK Central Government

Capgemini has announced a two-year agreement with the UK Cabinet Office to develop a Robotic Process Automation (RPA) Center of Excellence (CoE). The CoE, which is now up and running, will help to accelerate the take-up of RPA across central government by supporting departments to develop plans to automate some of their clerical processes. Continue reading Capgemini to help accelerate robotic automation across UK Central Government

Lithium Technologies Appoints new CTO

Raju Malhotra has been hired as Lithium Technologies’ new chief technology officer where he will lead product development and technology innovation for Lithium’s global R&D investments. Effective immediately, Raju will assume responsibility for leading development for the Lithium engagement platform with a key focus on unifying Lithium’s product capabilities, scaling its infrastructure, and continuing to develop and grow the talent in the R&D team. He will report directly to CEO Rob Tarkoff. Continue reading Lithium Technologies Appoints new CTO

zehnplus Launches the World’s Most Advanced A.I. Driven FAQ Product Providing Unparalleled Customer Experience and Increased Sales

zehnplus, a leader in customer self-service digital solutions, announced the launch of the world’s most advanced A.I. driven FAQ product, FAQtool (www.faq-tool.com). With prices starting as low as $15 per month, FAQtool’s A.I. algorithm technology provides the most superior customer self-service currently available on the market. Continue reading zehnplus Launches the World’s Most Advanced A.I. Driven FAQ Product Providing Unparalleled Customer Experience and Increased Sales