Growing Consumer Products Company selects inContact to drive service excellence

inContact-hi-rezinContact, the leading provider of cloud contact center software and contact center agent optimization tools announced that a growing consumer products company has selected inContact to help increase agent productivity and improve customer service delivery across two contact center locations with more than 100 agents, including both on site and at-home agents.  Continue reading Growing Consumer Products Company selects inContact to drive service excellence

Latest Version of VPI EMPOWER Suite Rated ‘Avaya Compliant’

VPI (Voice Print International), a leading provider of contact center performance analytics and compliance recording solutions, today announced that its VPI Empower Suite is compliant with key communications solutions from Avaya, a global provider of business collaboration and communication software and services.  Continue reading Latest Version of VPI EMPOWER Suite Rated ‘Avaya Compliant’

eg solutions partners with Curium Solutions Ltd

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eg solutions, a leading global back office optimisation software company, has signed a strategic partnership with Curium, a Birmingham-based operations and change management consultancy. Through this partnership, eg solutions hopes to increase implementation options for its clients. As part of the new relationship, Curium’s experienced operations and change management consultants will implement eg’s software as part of their own projects as well as provide additional or alternative resources and expertise for eg’s implementations.  Continue reading eg solutions partners with Curium Solutions Ltd

Altitude Software brings true Customer Engagement Solutions to growing Russian Market

AS LogoThe Russian contact centre market continues to grow above the European average, having recently surpassed 100.000 seats*. Companies increasingly need to go a step further and base their value proposition on achieving true customer engagement.  Continue reading Altitude Software brings true Customer Engagement Solutions to growing Russian Market

Genesys Appoints Neil Titcomb as UK and Ireland Cloud Sales Director

Geneys_logoGenesys, a leading provider of customer experience and contact centre solutions announced the appointment of Neil Titcomb as Sales Director for Cloud across the UK and Ireland. Titcomb will be responsible for driving sales of the full range of Genesys cloud-based contact centre applications within the Genesys Customer Experience Platforms across the UK and Ireland.  Continue reading Genesys Appoints Neil Titcomb as UK and Ireland Cloud Sales Director