Indosoft Announces VitalVox Chooses Q-Suite 5.7 Call Center Software

PRESS RELEASE: Indosoft, Inc. the developer of the leading call center software for Asterisk, is pleased to announce that VitalVox has selected Q-Suite 5.7 to power its offerings. VitalVox provides hosted call center and PBX services to multiple clients of varying sizes using its platform for both outbound dialing and inbound services. Continue reading Indosoft Announces VitalVox Chooses Q-Suite 5.7 Call Center Software

Concentrix to Create Jobs in Scotland with New Global Delivery Centre

PRESS RELEASE: Five hundred new, full-time jobs could soon be available in Inverclyde, Scotland, thanks to a Regional Selective Assistance (RSA) grant of up to £2,100,000 from Scottish Enterprise to Concentrix Corporation (concentrix.com). Concentrix’s new 22,000 square foot Gourock, Inverclyde centre will be located in the recently transformed Faulds Building in the Faulds Park business complex, overlooking the River Clyde. Continue reading Concentrix to Create Jobs in Scotland with New Global Delivery Centre

Convergys Hosts Grand Opening of New Contact Center in Derry

PRESS RELEASE: Convergys Corporation, a global leader in customer management, today will host a formal grand opening of the company’s new contact centre in Derry. The company began filling positions for the new facility in May and began serving customers during the early summer. Currently, there are more than 300 employees at the facility supporting one of Convergys’ leading European telecommunications clients. The company continues to hire with an ultimate goal of employing approximately 330 people in Derry/Londonderry. Continue reading Convergys Hosts Grand Opening of New Contact Center in Derry

Genesys Removes All Barriers to Upgrading Outdated Call Centres

PRESS RELEASE: Genesys, a leading provider of multi-channel customer experience (CX) and contact centre solutions, today announced a new call centre replacement programme for organisations that want to retire their legacy call centres and move to a modern, multi-channel Cloud contact centre solution. Continue reading Genesys Removes All Barriers to Upgrading Outdated Call Centres

KnoahSoft Announces General Availability of Harmony™ Cloud

PRESS RELEASE: KnoahSoft that its new Harmony™ Cloud solution is generally available. KnoahSoft Harmony™ Cloud is a secure, enterprise-ready Workforce Optimization (WFO) solution delivered as a software-as-a-service (SaaS) application. For as little as $20 per month per agent, contact centers can leverage KnoahSoft Harmony™ Cloud to improve productivity and efficiency while reducing costs and enhancing the overall customer experience. Continue reading KnoahSoft Announces General Availability of Harmony™ Cloud