Study Commissioned by Celebrus Advances Strategies for Cross-Channel Business Success

Celebrus, the leading provider of real-time enterprise Customer Data Platform (CDP) technology, has revealed the findings of its research into cross-channel customer tracking in the US and Europe. The October 2017-commissioned study, conducted by Forrester Consulting on behalf of Celebrus, identifies that despite 90% of surveyed firms saying that tracking customers is good for business, almost two-thirds are struggling to recognise customers across their digital touchpoints. Continue reading Study Commissioned by Celebrus Advances Strategies for Cross-Channel Business Success

Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions

Cisco and BroadSoft announced a definitive agreement for Cisco to acquire publicly-held BroadSoft, Inc., headquartered in Gaithersburg, MD. Pursuant to the agreement, Cisco will pay $55 per share, in cash, in exchange for each share of BroadSoft, or an aggregate purchase price of approximately $1.9 billion net of cash, assuming fully diluted shares including conversion of debt. The acquisition has been approved by the board of directors of each company. Continue reading Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions

RevolutionCloud revolutionises how contact centres acquire and use technology

SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has launched RevolutionCloud, a new Contact-Centre-as-a-Service solution. This game-changing hosting platform eliminates the limitations of other systems by offering a flexible choice of applications from some of the world’s leading technology vendors that deliver the same high level of functionality as premise-based solutions. Continue reading RevolutionCloud revolutionises how contact centres acquire and use technology

Avaya Government Solutions Partners with Collab9 to Offer FedRAMPSM Cloud Service

Avaya Government Solutions, through its partnership with Collab9, announced that the Avaya Aura® Communication Manager unified communications (UC) product portfolio is now available as a Federal Risk and Authorization Management Program (FedRAMP) authorized solution, with an Authority To Operate (ATO) at the moderate level. Continue reading Avaya Government Solutions Partners with Collab9 to Offer FedRAMPSM Cloud Service

HubSpot Launches Seventh Global Office in Berlin, Europe’s Fastest-Growing Tech City

HubSpot, a leading CRM, marketing, sales, and customer experience platform, released today findings from a new survey that positions Berlin as the fastest-growing tech city in Europe, with the vast majority of respondents identifying the city as a burgeoning hub for startups and tech companies. HubSpot also celebrated the launch of its new Berlin office and EU data center, further solidifying its commitment to supporting the booming DACH market. Continue reading HubSpot Launches Seventh Global Office in Berlin, Europe’s Fastest-Growing Tech City

TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows

TeleTech, a leading global provider of customer experience, engagement and growth solutions delivered through its proprietary end-to-end HumanifyTM Customer Engagement as a Service offering,nannounces it is expanding its EMEA operation with the hiring of key executives to focus on the United Kingdom and Europe. Continue reading TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows