BLOG: The global crackdown by firms on the infamous GameOver Zeus and CryptoLocker viruses, which have infected over 200,000 computers worldwide since April, has only given people a temporary respite from the dangerous phishing attacks, says Guy Cooper, a security and fraud expert from Aspect Software. Continue reading It’s ‘Game Over’ for banks if customer protection is not improved
BLOG: Ensuring the quality of your leads and acting on them as they come in is paramount to a successful marketing campaign, but many companies still just feed customer requests into their CRM system to be actioned ‘as and when’. Companies should have an optimal responder programme to drive appropriate responders to encourage sales – and the contact centre holds vital customer information to help make this work. Richard McCrossan, Strategic Business Director at Genesys explains. Continue reading How the contact centre holds the key to successful marketing
BLOG: The offshore call centre industry has taken quite a bashing over the past few years. Repeated surveys and reports have shown that the British public remains highly critical of how offshore call centres perform and skeptical about their ability to safeguard customer privacy. Continue reading The ‘Offshore Vs. Onshore’ Call Centre Debate: Onshore Is Still the Winner with Customers!
PRESS RELEASE: Arise Virtual Solutions, the leading, global provider of virtual, work-at-home business process outsourcing and crowdsourcing solutions was honored with a bronze Stevie Award in the Corporate Social Responsibility Program of the Year category in The 12th Annual American Business Awards in Chicago on June 15. Continue reading Arise Virtual Solutions Wins 2014 Corporate Social Responsibility Program of the Year
PRESS RELEASE: Noble Systems, a global leader in unified contact centre technology solutions, hosted its third annual Select Noble Users Group (SNUG) EMEA conference in Manchester on 4th and 5th June. Designed to inform attendees about features, applications and new product releases, the event focused on ‘Going Beyond the Call’ in terms of improving contact centre efficiency and it featured guests from industries including financial services, outsourcing, county councils, debt management, accounts recovery and more. Continue reading Noble Systems Announces Award Winners at Select Noble Users Group EMEA Conference