Voxbone Selected to Connect Cloud Communication Platform, VoxImplant, to Local Telephone Networks

PRESS RELEASE: Zingaya, provider of VoxImplant, the real-time communication platform for mobile and Web app developers, has selected Voxbone to help its customers connect to local telephone networks around the world. VoxImplant provides voice and video communication services for many types of applications including softphones, click-to-call, automated surveys, cloud contact center or PBX, cloud IVR, call tracking, and much more. Continue reading Voxbone Selected to Connect Cloud Communication Platform, VoxImplant, to Local Telephone Networks

Contact centres rapidly moving to the cloud to deliver powerful customer experiences

NVM logo jpgPRESS RELEASE: New research confirms the compelling business proposition of cloud contact centres, as businesses rapidly move away from traditional on-premise solutions. NewVoiceMedia, a global provider of cloud contact centre solutions, is leading this transition, driving a customer services’ revolution. Continue reading Contact centres rapidly moving to the cloud to deliver powerful customer experiences

‘Too much efficiency is not actually efficient’ – new white paper

PRESS RELEASE: Serco Consulting’s Director of Service Solutions Delivery, Keith White, launches his latest white paper, ‘Too much efficiency is not actually efficient’. This paper discusses the importance of companies with shared service operations targeting effectiveness instead of efficiency, and focusing on delivering flexibility in the face of constant change. Continue reading ‘Too much efficiency is not actually efficient’ – new white paper

SAV Credit chooses Aspect Software’s Workforce Management following acquisition

aspect-logo-std-full-RGBPRESS RELEASE: Leading store card and credit card provider SAV Credit has chosen Aspect Workforce Management (WFM) version 8.0 for its new Leeds-based contact centre. Aspect Software’s (Aspect) technology will enable SAV Credit to effectively manage its agents for improved efficiency and productivity, as it incorporates its first in-house contact centre into its business. Continue reading SAV Credit chooses Aspect Software’s Workforce Management following acquisition