OpinionLab partner with IBM,make it faster for brands to harness customer feedback across any device

OpinionLab, the pioneer and global leader in omnichannel Voice of Customer (VoC) feedback, has expanded its relationship with IBM to allow retailers to more quickly and easily collect and act on real-time customer feedback – and gain a more complete picture of the shopping experience across any device or channel.  Continue reading OpinionLab partner with IBM,make it faster for brands to harness customer feedback across any device

Creative Virtual Announces Celebration of the Company’s Tenth Anniversary

Creative Virtual, a leader in customer experience self-service solutions for global enterprises announced the celebration of the company’s tenth anniversary. Founded in London, United Kingdom in November 2003 by Chris Ezekiel, Creative Virtual began trading in January 2004 with a focus on providing web-based natural language virtual assistants. Over the past ten years, the company has diversified their product offerings and embarked on a global expansion.  Continue reading Creative Virtual Announces Celebration of the Company’s Tenth Anniversary

Medallia Appoints New Chief Financial Officer, Capping Year of Significant Growth

Medallia®, the global leader in SaaS Customer Experience Management (CEM) solutions, continues to build momentum after a stellar 2013 with its appointment of Chris Watts as Chief Financial Officer. The appointment of Watts, a technology industry veteran with over 20 years of financial and operations experience, adds significantly to Medallia’s world-class executive management team. Medallia enjoyed a very strong 2013 in terms of its customer portfolio, global presence, product line, and market impact.  Continue reading Medallia Appoints New Chief Financial Officer, Capping Year of Significant Growth

Clockwork Solutions Provides Predictive Big Data Insights on Asset Performance with Jaspersoft

Jaspersoft, the Intelligence Inside applications and business processes announced that Clockwork Solutions LLC, a global leader in predictive analytics solutions for Enterprise Asset Management (EAM), has successfully deployed Jaspersoft as the reporting engine for its solution. Clockwork Solutions is now able to provide key insights on tens of terabytes of asset data.  Continue reading Clockwork Solutions Provides Predictive Big Data Insights on Asset Performance with Jaspersoft

Contact centres struggling under the weight of multiple channels

Just 15% of contact centre agents are easily able to track customers across multiple channels, and almost half are required to use as many as 15 different systems to do their job. This is according to a joint research report between the Customer Contact Association (CCA) and Cisco.  Continue reading Contact centres struggling under the weight of multiple channels