Cognia Wins Prestigious European Cloud Security Innovation Award

PRESS RELEASE: Cognia, the leader in cloud communications intelligence solutions, announced it had been chosen as the winner of the Cloud Innovation award in the Computer Weekly European User Awards for Security 2014, which recognises innovation in information security and IT risk management. Continue reading Cognia Wins Prestigious European Cloud Security Innovation Award

Concentrix Completes Second Phase of IBM Customer Care Business Acquisition

PRESS RELEASE: Concentrix Corporation, a wholly-owned subsidiary of SYNNEX Corporation, announced the addition of 19 delivery locations, across 13 countries, completing the second phase of the acquisition of IBM’s global customer care and industry process services business. With over 95% of the acquisition completed, Concentrix continues to advance its position as a leader in the customer care and industry process services market, with over 45,000 employees delivering high value services. Continue reading Concentrix Completes Second Phase of IBM Customer Care Business Acquisition

Sitel Announces Next-Generation Social Media Services

PRESS RELEASE: Sitel, a leading global customer care provider, today announced the next generation of its social media services, empowering its clients’ customers to interact with brands in their social channels of choice. Sitel Social Monitoring and Social Engagement Services monitor, support and engage with end users in all major social networks, providing increased ability to understand, inform and influence customers and prospects. Continue reading Sitel Announces Next-Generation Social Media Services