National Security Technologies Selects Avaya Collaboration Solutions

Avaya LogoToday Avaya Government Solutions, a wholly owned subsidiary of Avaya, announced that National Security Technologies (NSTec) has selected a new Avaya unified communication and video solution to modernize the infrastructure used by its clients and significantly reduce operating costs.  Continue reading National Security Technologies Selects Avaya Collaboration Solutions

Aspect Bolsters Own Customer Service and Support With Announcement of ServiceCloud Deployment

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions, today announced that it has entered into an agreement to deploy Salesforce’s ServiceCloud, a cloud-based customer knowledge delivery technology in order to bolster its customer service and support. Striving to implement best-in-class processes and technologies, ServiceCloud will aid in Aspect’s customer support and knowledge management functions.  Continue reading Aspect Bolsters Own Customer Service and Support With Announcement of ServiceCloud Deployment

Frost & Sullivan Confirms Teleperformance’s Leadership in the Contact Center Outsourcing Market

Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance (TP) with the 2013 North America Company of the Year Award in Contact Center Outsourcing. Already a Tier I giant in the global outsourced CRM and contact center services space, TP continues to leverage its experience, global reach, and innovativeness to deliver customer-centric solutions and tangible results for contact center clients.  Continue reading Frost & Sullivan Confirms Teleperformance’s Leadership in the Contact Center Outsourcing Market