Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, announced it was recognized by DMG Consulting as one of seven innovative vendors featured in the firm’s inaugural Intelligent Virtual Agent Product and Market Report. Continue reading Interactions Featured in DMG Consulting’s First Intelligent Virtual Agent Product and Market Report
Air Canada chooses Glassbox to Optimise its Digital Customer Channels
Glassbox announces that its industry-leading digital record, replay and analytics technology has been chosen by Air Canada to optimise its mobile applications. Continue reading Air Canada chooses Glassbox to Optimise its Digital Customer Channels
Grouping Activities in the Contact Centre
‘Grouping activities’, a feature of the unified agent desktop, plays an important role in saving the company money, time and embarrassment. Read below to find out what it is, what it does and how you can benefit from its employment in your software. Continue reading Grouping Activities in the Contact Centre
NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest London yesterday, as part of a showcase of useful innovation in action. Continue reading NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London
Teleopti celebrates 25 years of innovation with customers and partners
Teleopti, a top provider of user-friendly, employee-focused Workforce Management solutions, this year celebrates 25 years of industry-leading software innovations for customer service support. Built on a foundation of entrepreneurial spirit, self-funding and strategic growth phases, Teleopti is proud to continue, and celebrate, its profitable development. A development that currently sees it growing at three times the market average. Continue reading Teleopti celebrates 25 years of innovation with customers and partners
Marketing tech firm expands with New York office
Further growth is on the cards for Manchester-headquartered ResponseTap, following the relocation of co-founder and CEO Ross Fobian to the United States. The marketing technology firm has this month announced the opening of a new office on Madison Avenue in New York City. Continue reading Marketing tech firm expands with New York office