TeleTech to Support the Federal Government in Harvey Recovery

TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify Customer Engagement as a Service offering announced today that it is providing contract support to the Federal Emergency Management Agency (FEMA) to assist in disaster recovery for Hurricane Harvey survivors. Continue reading TeleTech to Support the Federal Government in Harvey Recovery

European Public Sector Agency Improves its Service Operations with NICE Robotic Process Automation

NICE announced that a major European public sector agency has delivered significant improvements by implementing NICE Robotic Process Automation (RPA) which streamlines manual processes and allows employees to focus on high-value activities. Continue reading European Public Sector Agency Improves its Service Operations with NICE Robotic Process Automation

Enghouse Systems Limited Acquires Survox

Enghouse Systems announced it has broadened its contact center portfolio by acquiring Survox, Inc. of San Francisco. Survox is a well-established, multi-mode, voice-based survey automation software and services provider. Its offerings enable market research, facilitate opinion polling and enhance brand equity by efficiently conducting surveys. Continue reading Enghouse Systems Limited Acquires Survox