RingCentral announced that Gartner has once again recognized RingCentral as a Leader in the Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide report published on September 6, 2017.* In this year’s Magic Quadrant, RingCentral continues to be positioned furthest to the right on completeness of vision. Continue reading RingCentral Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide Report
Semafone’s work with BHF and RNIB shortlisted for UK IT Industry Awards
Semafone, the leading provider of data security and compliance solutions for contact centres, has had its work with the Royal National Institute for Blind people (RNIB) and the British Heart Foundation (BHF) shortlisted for the UK IT Industry Awards. Continue reading Semafone’s work with BHF and RNIB shortlisted for UK IT Industry Awards
Online retailers in the dark about ‘vampire’ shoppers
Night-owl UK consumers are indulging in evening shopping more than ever before with 26% making their online purchases after 8.30pm. Perhaps driven by the pressures of hectic schedules and long working hours, more and more people are shopping online and later in the day when they have got home, fed the family and finally have a bit of ‘me’ time. Continue reading Online retailers in the dark about ‘vampire’ shoppers
Red Box Recorders launch Transcription technology to revolutionise communications analysis
Red Box Recorders, leader in compliance recording technology, launched its innovative Transcription service, built on an open extensible API platform, enabling customers to extend their analysis of spoken voice with accurate and timely transcriptions. These can be used to enhance audio capture and retrieval; meeting compliance needs and strengthening training across contact centres and trading floors. Continue reading Red Box Recorders launch Transcription technology to revolutionise communications analysis
For Sixth Consecutive Year, 8×8 Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
8×8 announced it has been positioned by Gartner, Inc. as a Leader in the 2017 “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide” for the sixth consecutive year. The company believes this recognition is further proof of its commitment to providing midmarket and enterprise companies with a market leading, unified and open business communications and collaboration platform, all delivered from a single vendor. Continue reading For Sixth Consecutive Year, 8×8 Named a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers
Amdocs is launching Smartbot, an artificial intelligence (AI) and machine learning-based bot that enables digital service providers (DSPs) to provide customer care, sales and marketing engagements to even the most discerning millennial. Continue reading Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers