Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT

BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully deployed an award-winning Webchat capability as part of its integrated Self Service Centre engagement strategy. Continue reading Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT

Avaya Named as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment

new avaya logoAvaya announced that it has been rated as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment[1]. Avaya was rated as a leader following an evaluation of capabilities and strategies of 11 vendors that offer unified communications and collaborations technologies globally. Continue reading Avaya Named as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment

Windstream strengthens portfolio of leading UCaaS services by adding Broadview’s OfficeSuite® paired with Windstream’s SD-WAN

500px-Windstream_Communications.svgWindstream announced the first update to its portfolio of leading Unified Communications as a Service (UCaaS) solutions following its acquisition of Broadview Networks. Windstream introduced Broadview’s OfficeSuite® with Windstream’s SD-WAN, a powerful combination that combines 100-percent cloud-based Unified Communication services with Windstream’s dynamic and cost-effective SD-WAN solution. Continue reading Windstream strengthens portfolio of leading UCaaS services by adding Broadview’s OfficeSuite® paired with Windstream’s SD-WAN

Tuff Shed Selects RingCentral Cloud Communications Solutions to Replace Legacy Systems Serving 130 Locations

RC_LOGOC_RGBRingCentral announced that Tuff Shed, America’s premier supplier of storage buildings and garages, has selected RingCentral for its communications and collaboration needs across the entire organization. Tuff Shed deployed the RingCentral Office® and RingCentral Contact Center™ solutions. Recognizing the value of moving its business communications to the cloud, Tuff Shed cites enhanced employee mobility, ease of manageability, and scalability as key benefits of the RingCentral solution. Continue reading Tuff Shed Selects RingCentral Cloud Communications Solutions to Replace Legacy Systems Serving 130 Locations

M&C Associates and LumenVox Enter New Partnership

M&C and LumenVox have been working on collaborative projects in vertical markets. Together, they are adding speech recognition capabilities to self-service applications and contact center services with sophistication that is breaking new ground with tuning abilities, grammars, and more that bring speech recognition to the highest level. Continue reading M&C Associates and LumenVox Enter New Partnership

Extra Space Storage Replaces Various Legacy Solutions with RingCentral Cloud Communications and Collaboration Solutions for 1,500 Locations Nationally

RC_LOGOC_RGBRingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that Extra Space Storage, the second largest operator of self-storage properties in the US, has selected RingCentral cloud communications and collaboration solutions, replacing various legacy solutions. Continue reading Extra Space Storage Replaces Various Legacy Solutions with RingCentral Cloud Communications and Collaboration Solutions for 1,500 Locations Nationally