Aptean Partners with Qlik for Advanced Business Intelligence

PRESS RELEASE: Aptean announced a strategic OEM partnership with Qlik (NASDAQ: QLIK) to power Aptean Analytics—Business Intelligence (BI) dashboards and analytics for a wide range of vertical markets, including Process Manufacturing, Discrete Manufacturing and Financial Services. The Aptean Analytics product offerings are powered by the QlikView Business Discovery platform. QlikView has been widely recognized by global customers and leading industry analyst firms for its growth and leadership within the self-service BI industry. Continue reading Aptean Partners with Qlik for Advanced Business Intelligence

Vocalcom’s Australian Distributor Calltime Signs Agreement with Kinetic BPO

PRESS RELEASE: Vocalcom, world leader in omni-channel unified contact centre software solutions, has through its agent in Australia, signed a memorandum of understanding for a multi-year supply agreement with Kinetic BPO Pty Ltd. The agreement was made with Calltime, the Australian based agent for Vocalcom. Continue reading Vocalcom’s Australian Distributor Calltime Signs Agreement with Kinetic BPO

Calabrio Renews Calabrio Freedom Program, Empowers Contact Centers to Make the Switch

PRESS RELEASE: Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today renewed its Calabrio Freedom program, an incentive program that makes it easy and affordable for organizations to move beyond unsuitable vendor relationships and upgrade to the Calabrio ONE® Workforce Optimization Suite. The program creates an easy pathway for companies affected by vendor consolidation by empowering them to move forward with next-generation technology, receive greater long-term value, and drive customer service improvements that increase business momentum. Continue reading Calabrio Renews Calabrio Freedom Program, Empowers Contact Centers to Make the Switch