Synthetix form key partnership with Premier Business Audio

Leading multi-channel customer service software provider Synthetix has today announced a new partnership with Premier Business Audio. As an award-winning audio marketing provider for contact centres, Premier work with more than 3,500 customers across the UK and Europe, including a host of FTSE 100 companies such as BT, Barclays and Diageo to name but a few.  Continue reading Synthetix form key partnership with Premier Business Audio

Commercial Banks across China use Avaya Video Teller Machine Solutions, Accelerate Customer Service

Avaya LogoPRESS RELEASE: An increasing number of city-based commercial banks across China are adopting an Avaya Video Teller Machine (VTM) Solution to provide richer and more flexible customer service, and to cost-effectively expand their presence. Among these banks are Hengshui Bank in Hebei Province and Jinzhong Bank in Shanxi Province.  Continue reading Commercial Banks across China use Avaya Video Teller Machine Solutions, Accelerate Customer Service

SingTel enhances enterprise cloud with the launch of Unified Communications-as-a-Service in APAC

PRESS RELEASE: Singapore Telecommunications Limited (SingTel) launched Unified Communications-as-a-Service (UCaaS), an integrated cloud communications service for enterprises in Asia Pacific. It comprises a hosted suite of products that include voice, video, messaging and presence.  Continue reading SingTel enhances enterprise cloud with the launch of Unified Communications-as-a-Service in APAC

CaféX Communications Launches Fusion Palettes for Contextual Mobile Engagement

CaféX, a leading provider of real-time customer engagement solutions and software announced the availability of Fusion CaféX Palettes, software that extends existing enterprise contact center functions to mobile and web applications to facilitate highly contextual customer engagement across interaction channels.  Continue reading CaféX Communications Launches Fusion Palettes for Contextual Mobile Engagement