IntelePeer SIP Trunking Certified To Support Mitel MiVoice Business Communications Platforms

PRESS RELEASE: IntelePeer, a leading provider of on-demand, cloud-based unified communications, today announced that IntelePeer CoreCloud SIP Trunking services have been certified to support interoperability with the Mitel MiVoice Business communications platform. MiVoice Business was previously branded as the Mitel 3300 and Mitel Border Gateway. Continue reading IntelePeer SIP Trunking Certified To Support Mitel MiVoice Business Communications Platforms

Research reveals widespread dissatisfaction with standard and consistency of service at UK contact centres

PRESS RELEASE: New research released today by enterprise ICT solutions and services provider Damovo UK & Ireland has revealed widespread dissatisfaction over how businesses manage their contact centres. A survey of 2,087 UK consumers conducted by TNS found that the vast majority (82%) of people find dealing with contact centres to be an unnecessary stress. 80% believe that inflexible contact centre operations, which cause long waiting times during peak hours, are hindering customer service. Continue reading Research reveals widespread dissatisfaction with standard and consistency of service at UK contact centres

Unify’s New Way to Work Index Volume 2 Identifies Impact of Technology on Team Success

PRESS RELEASE: Unify today released Volume 2 of the industry leading New Way to Work (#NW2W) Index, showing the impact technology has on team success. The research conducted for the #NW2W Index Volume 2 ran between March and April 2014, surveying 137 business executives and team members from around the world to get a real world view of the collaboration capabilities offered and used by teams and their correlation to team performance. Continue reading Unify’s New Way to Work Index Volume 2 Identifies Impact of Technology on Team Success