AltiGen Launches Management Portal for MaxCS Private Cloud

PRESS RELEASE: AltiGen Communications, Inc., a leading provider of premise and cloud-based IP-PBX and Contact Center solutions announced the availability of its web-based service ordering and management portal for MaxCS Private Cloud services. The new portal simplifies the ordering process for MaxCS Private Cloud services and provides a centralized dashboard for authorized AltiGen partners to track and manage all of their cloud customers. Continue reading AltiGen Launches Management Portal for MaxCS Private Cloud

Leading Multimedia Retailer in India Supports Business Expansion with Altitude uCI Solution

AS LogoPRESS RELEASE: Altitude Software, a leader in unified customer interaction solutions, announces today that RP Telebuy, the leading marketer of consumer products through direct response television in India, deployed the Altitude uCI solution in its contact centre to enable business growth, with very positive results. Continue reading Leading Multimedia Retailer in India Supports Business Expansion with Altitude uCI Solution

Celcom Transforms its Customer Experience with Industry Leading Oracle Communications Suite

PRESS RELEASE: Celcom Axiata Berhad, one of Malaysia’s leading mobile communications service providers (CSPs), has embarked on an IT transformation project to enhance customer experience through an integrated customer relationship management (CRM) platform, enabled by Oracle Communications Cross Channel Customer Experience Solutions, Oracle Communications Rapid Offer Design and Order Delivery Solution, and Oracle Communications Consulting. Continue reading Celcom Transforms its Customer Experience with Industry Leading Oracle Communications Suite