Customer service technology has changed dramatically since the dawn of call centres in the 1960s. Despite a rapid evolution of technology, not all methods of customer service have become completely obsolete. Business automation expert, Parker Software has collated a selection of outdated customer service methods into an infographic, to explore the history and potential future of technology in customer service. Continue reading The customer service graveyard
Australian multinational Computershare chooses Edinburgh for new 300+ tech department
PRESS RELEASE: Global financial services company Computershare has chosen Edinburgh as the home of a new Global Technology Centre that will support its operations around the world. Continue reading Australian multinational Computershare chooses Edinburgh for new 300+ tech department
Jacada Partners with Idomoo to Bring Personalized Video to Visual IVR
PRESS RELEASE: Jacada, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has partnered with Idomoo, a leading provider of Personalized Video technology, to enhance Jacada’s successful Visual IVR offering. Idomoo helps brands present real-time, highly personalized videos with individually-relevant information during customer engagements. Continue reading Jacada Partners with Idomoo to Bring Personalized Video to Visual IVR
Sangoma Announces the Acquisition of VoIP Supply LLC
PRESS RELEASE: Sangoma Technologies Corporation, a trusted leader in delivering Unified Communications solutions for SMBs, Enterprises, OEMs, and Service Providers, both on-premises and in the cloud announced the planned acquisition of VoIP Supply LLC. Continue reading Sangoma Announces the Acquisition of VoIP Supply LLC
Gryphon Announces New Enhancements to Its Salesforce App for CRM
PRESS RELEASE: Gryphon Networks, the phone-based sales activity software and compliance services provider, announced the latest App for CRM-Salesforce, including full support for their Lightning user interface. The Gryphon App is a Managed Package available for Salesforce.com users that combine robust, TCPA-compliant telephony services with totally accurate, real-time dashboard views of calling activity and performance against goal for managers. Continue reading Gryphon Announces New Enhancements to Its Salesforce App for CRM
Newly branded IP Integration Named Enterprise Growth Partner of the Year by Westcon-Comstor
PRESS RELEASE: IP Integration, a leading provider of customer engagement solutions, has been merited with the 2017 UK Enterprise Growth Partner of the Year Award by distributor, Westcon-Comstor. The award, which recognises the part that IP Integration has played in successfully selling and supporting Avaya solutions over the past twelve months, was presented during the recent Westcon-Comstor roadshow. Continue reading Newly branded IP Integration Named Enterprise Growth Partner of the Year by Westcon-Comstor