PRESS RELEASE: Telefónica presented its fourth platform that, thanks to the application of cognitive capabilities, will be the basis for a new relationship model with costumers. AURA will enable users to manage their digital experiences with the company and control the data generated by using Telefónica’s products and services in a transparent and secure manner. Continue reading Telefónica presents AURA, a pioneering way in the industry to interact with customers based on cognitive intelligence
eg solutions gains Best Company award for second year running
PRESS RELEASE: eg solutions, pioneers in back-office workforce optimisation software, has been named an ‘outstanding’ company by workplace engagement specialists, Best Companies, for the second year running. Best Companies awarded eg another two-star employer rating, recognising the company’s commitment to workplace engagement and employee satisfaction. Continue reading eg solutions gains Best Company award for second year running
Interop Technologies Receives Two Additional U.S. Patents For Rich Communication Services Solution
PRESS RELEASE: Interop Technologies™, a specialist in advanced communication networks and managed IP services, today announced that the United States Patent and Trademark Office has granted Notices of Allowance for two additional U.S. patent applications[i] on its Rich Communication Services (RCS) technology. Continue reading Interop Technologies Receives Two Additional U.S. Patents For Rich Communication Services Solution
Avaya Expands Global Alliance with Salesforce Service Cloud
PRESS RELEASE: Avaya announced an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact center products of the two companies. The expanded alliance will focus on cloud-based solutions that enable seamless access, greater contextual awareness and rapid, knowledgeable service at all points along the customer journey — making it easier for businesses to meet the digital demands of today’s customers. Continue reading Avaya Expands Global Alliance with Salesforce Service Cloud
Announcing Nuance Loop: AI and Data-Analytics Marketing Platform for Mobile Operators
PRESS RELEASE: Nuance announced Nuance Loop, an Artificial Intelligence and data analytics-powered marketing platform for pre-paid mobile operators that delivers new and incremental revenue streams. Mobile operators face increasing pressure on traditional revenue sources from competitors, regulation and over-the-top (OTT) providers, making secure, sustainable, significant revenue streams a strategic priority. Continue reading Announcing Nuance Loop: AI and Data-Analytics Marketing Platform for Mobile Operators
Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers
PRESS RELEASE: Accenture has helped Avianca Holdings SA, the national airline for Colombia, develop a chatbot to enhance the airline’s digital customer experience by providing travelers with a range of helpful travel-related services and real-time information. Continue reading Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers